Clearance Support Agent

DHL; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

DHL in Karachi is seeking a focused Customs Clearance Specialist to support the timely clearance of inbound and outbound shipments. You will ensure accurate documentation, coordinate with customers and internal teams, and help meet transit time targets.

The role requires a bachelor’s degree and 2–3 years of related experience, with strong MS Office skills and a keen eye for detail. Join a global team delivering cross-border express delivery services.

Qualifications

• Bachelor’s degree in Business Administration, Commerce or related field.
• 2–3 years of customs clearance/logistics/freight forwarding experience preferred.
• Strong knowledge of shipment documents and regulatory compliance requirements.

Responsibilities

• Support timely customs clearance of inbound and outbound shipments with accurate documentation.
• Review shipment details to identify missing information or regulatory requirements.
• Coordinate with customers and internal stakeholders to obtain necessary documents and approvals.
• Monitor clearance status and follow up to minimize delays and meet targets.
• Assist in coordinating duties and taxes with timely follow-up on payments.
• Liaise with Customs, Gateway Operations and other stakeholders to resolve issues.
• Maintain accurate shipment records and update systems for visibility and compliance.
• Escalate complex issues to the Customs Clearance Supervisor for timely resolution.
• Ensure compliance with DHL policies and information security requirements.

Skills

Communication

Coordination

Problem solving

Attention to detail

Education

Bachelor’s degree

Tools

MS Office

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR RESPONSIBILITIES

• Support the timely customs clearance of inbound and outbound shipments by ensuring the availability and accuracy of required shipment information and documentation.
• Review shipment details and customs documentation to identify missing information, discrepancies, or regulatory requirements that may affect clearance.
• Coordinate with customers and relevant internal stakeholders to obtain the necessary documents, information, and approvals required for customs clearance.
• Monitor shipment clearance status and follow up on pending shipments to minimize delays and support the achievement of clearance and transit time targets.
• Assist in coordinating customs duties and taxes, ensuring timely follow-up on payments and accurate recording of relevant information.
• Liaise with Customs, Gateway Operations, and other relevant stakeholders to facilitate clearance activities and resolve routine shipment-related issues.
• Support the processing and monitoring of shipments held in bond, ensuring timely follow-up and adherence to established procedures.
• Maintain accurate shipment records and update relevant systems to ensure information accuracy, visibility, and compliance with DHL procedures.
• Escalate complex clearance issues, documentation discrepancies, and delayed shipments to the Customs Clearance Supervisor for timely resolution.
• Ensure compliance with applicable customs regulations, DHL policies, standard operating procedures, and information security requirements.

YOUR PROFILE

• Must possess at least a bachelor's degree, preferably in Business Administration, Commerce, or a related field.
• Relevant 2-3 years of experience in customs clearance, logistics, freight forwarding, or express delivery operations will be an advantage.
• Good understanding of shipment documentation, customs clearance procedures, and regulatory compliance requirements.
• Strong coordination, follow-up, and problem-solving skills, with the ability to manage multiple shipments and competing priorities.
• Good communication and interpersonal skills to coordinate effectively with customers and internal and external stakeholders.
• Proficiency in MS Office applications, with the ability to maintain accurate records and update operational systems.
• Strong attention to detail and the ability to identify and address documentation discrepancies.
• Demonstrates accountability, integrity, and a results-oriented approach while working under pressure to meet operational deadlines.
• Ability to work collaboratively within a team and contribute to continuous improvement in clearance operations.