Clearance Support Agent

Deutsche Post; Mominabad Town; On-site; PKR 600,000 - 1,000,000; Full time

Job summary

Deutsche Post in Pakistan seeks a Certified International Specialist to support customs clearance for inbound and outbound shipments, ensuring documentation accuracy and timely processing.

You will coordinate with customers and internal teams, monitor clearance status, and help minimize delays while maintaining DHL procedures to ensure regulatory compliance and high service levels.

Qualifications

• Bachelor's degree or higher in Business Administration, Commerce or related field.
• 2–3 years of experience in customs clearance, logistics, freight forwarding, or express delivery operations is advantageous.
• Strong understanding of shipment documentation and regulatory compliance.

Responsibilities

• Support timely customs clearance of inbound and outbound shipments by ensuring accurate information and documentation.
• Review shipment details to identify missing information or regulatory requirements affecting clearance.
• Coordinate with customers and internal stakeholders to obtain necessary documents and approvals for clearance.
• Monitor clearance status and follow up on pending shipments to minimize delays.
• Assist in coordinating customs duties and taxes and ensure proper documentation.
• Liaise with Customs, Gateway Operations, and other stakeholders to resolve routine issues.
• Support processing and monitoring of bonded shipments and ensure adherence to procedures.
• Maintain accurate shipment records and update systems to ensure visibility and compliance.
• Escalate complex issues to the Customs Clearance Supervisor for timely resolution.
• Ensure compliance with applicable regulations and DHL policies.

Skills

Coordination

Communication

Problem solving

Attention to detail

Teamwork

MS Office

Education

Bachelor's degree in Business Administration / Commerce

Tools

Customs clearance systems

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR RESPONSIBILITIES

• Support the timely customs clearance of inbound and outbound shipments by ensuring the availability and accuracy of required shipment information and documentation.
• Review shipment details and customs documentation to identify missing information, discrepancies, or regulatory requirements that may affect clearance.
• Coordinate with customers and relevant internal stakeholders to obtain the necessary documents, information, and approvals required for customs clearance.
• Monitor shipment clearance status and follow up on pending shipments to minimize delays and support the achievement of clearance and transit time targets.
• Assist in coordinating customs duties and taxes, ensuring timely follow-up on payments and accurate recording of relevant information.
• Liaise with Customs, Gateway Operations, and other relevant stakeholders to facilitate clearance activities and resolve routine shipment-related issues.
• Support the processing and monitoring of shipments held in bond, ensuring timely follow-up and adherence to established procedures.
• Maintain accurate shipment records and update relevant systems to ensure information accuracy, visibility, and compliance with DHL procedures.
• Escalate complex clearance issues, documentation discrepancies, and delayed shipments to the Customs Clearance Supervisor for timely resolution.
• Ensure compliance with applicable customs regulations, DHL policies, standard operating procedures, and information security requirements.

YOUR PROFILE

• Must possess at least a bachelor's degree, preferably in Business Administration, Commerce, or a related field.
• Relevant 2-3 years of experience in customs clearance, logistics, freight forwarding, or express delivery operations will be an advantage.
• Good understanding of shipment documentation, customs clearance procedures, and regulatory compliance requirements.
• Strong coordination, follow-up, and problem-solving skills, with the ability to manage multiple shipments and competing priorities.
• Good communication and interpersonal skills to coordinate effectively with customers and internal and external stakeholders.
• Proficiency in MS Office applications, with the ability to maintain accurate records and update operational systems.
• Strong attention to detail and the ability to identify and address documentation discrepancies.
• Demonstrates accountability, integrity, and a results-oriented approach while working under pressure to meet operational deadlines.
• Ability to work collaboratively within a team and contribute to continuous improvement in clearance operations.