Solutions Operations Leader: Strategy & Enablement

Gomotive; Islamabad, Lahore; On-site; PKR 2,500,000 - 4,000,000; Full time

Job summary

Motive is seeking a manager to lead Solutions Operations, owning Insights & Analytics and Tooling & Systems workflows. You will build and develop a team, set priorities, and drive faster, better-supported decisions while reducing manual work across the organization.

In this role you’ll optimize the Salesforce ecosystem and connected systems, automate processes, enable AI-powered tools, and partner with cross-functional teams to govern data, measure impact, and scale solutions globally.

Qualifications

• Proven experience leading business operations or sales/RevOps.
• Strong analytical judgment and ability to turn questions into metrics.
• Experience with dashboards, KPI frameworks, and performance reporting.
• Track record of improving Salesforce or comparable systems, integrations, workflows, automation, data integrity, and user adoption.
• Ability to communicate credibly with both technical and non-technical stakeholders.
• Practical experience evaluating, deploying, governing, or enabling AI-powered tools and agents.

Responsibilities

• Monitor performance trends, investigate anomalies, run deep dives, and turn findings into clear recommendations on process, training, and strategy.
• In partnership with relevant internal teams, own and optimize the Solutions tech stack, centered on Salesforce and its connected systems; close workflow gaps, automate manual work, and ensure data is integrated and accessible.
• Lead change end to end: enablement, adoption measurement, post-launch success metrics, system governance, and the cost-effectiveness of the tools Solutions relies on.
• Lead Solutions-specific AI Operations in partnership with Motive's central AI Operations team; identify and prioritize use cases, shape and deploy agents and tools, establish review and governance practices, drive adoption in the field, and measure whether the tools genuinely improve effectiveness and efficiency.
• Hire, onboard, coach, and develop your team; manage performance, plan for personnel changes and succession, delegate real ownership, and build a group that grows its own expertise and future leaders.
• Lead initiatives that span multiple Solutions subteams and cross-functional partners, influencing leaders through sound analysis and clear communication.

Skills

Operations leadership

Analytical judgment

Dashboards & KPIs

Salesforce integrations

Change management

AI tool adoption

Job description

Motive is seeking a manager to lead Solutions Operations, owning Insights & Analytics and Tooling & Systems workflows. You will build and develop a team, set priorities, and drive faster, better-supported decisions while reducing manual work across the organization.

In this role you’ll optimize the Salesforce ecosystem and connected systems, automate processes, enable AI-powered tools, and partner with cross-functional teams to govern data, measure impact, and scale solutions globally.