Solar Campaigns Operations Manager Lead and Optimize Teams

Touchstone Communications PK; Saddar; Presencial; PKR 1 200 000 - 2 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Training Programs

Lucrative Bonus

Resumo da oferta

Touchstone Communications PK is seeking an Operations Manager in Rawalpindi to direct and implement solar campaign objectives, ensuring productivity and service levels. The role manages 30 associates through 2 direct reports, fostering a positive culture and high performance.

Key duties include team leadership, resource planning, metric analysis, retention efforts, and quality control, with a focus on discipline and accountability. MBA preferred; excellent MS Office skills are expected.

Qualificações

• College graduate with MBA preferred.
• Strong leadership and mentoring abilities.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office.
• 5+ years of BPO experience.
• 4+ years of leadership experience.
• Ability to coordinate and prioritize multiple tasks.
• Self-motivated and strategic thinker.

Responsabilidades

• Develop objectives and manage all campaign operations/activities.
• Conduct effective resource planning to maximize productivity of resources (people, technology, etc).
• Collect and analyze call-center statistics (sales / customer service metrics).
• Motivate and encourage associates to achieve monthly goals.
• Maintain discipline and professionalism; address disciplinary or performance issues as per company standards.
• Lead and conduct team meetings 15 minutes before day shift and at end of shift.
• Ensure goal achievement percentage aligns with Touchstone’s standards.
• Monitor hours worked and ensure dialing hours meet company standards.
• Enforce daily shift time adherence within the team.
• Maintain headcount at 30 people; conduct retention sessions; keep attrition under 10%.
• Overview TNAs and coaching/training to build capability across the team.
• Aim for 80% of resources confirmed with over 60 days tenure.
• Prepare reports for departments or higher management.

Conhecimentos

Communication skills

Interpersonal skills

Leadership

Mentoring

Coaching

MS Office

Multi-tasking

Strategic thinking

Formação académica

MBA preferred

College degree

Ferramentas

MS Office Suite

Descrição da oferta de emprego

Touchstone Communications PK is seeking an Operations Manager in Rawalpindi to direct and implement solar campaign objectives, ensuring productivity and service levels. The role manages 30 associates through 2 direct reports, fostering a positive culture and high performance.

Key duties include team leadership, resource planning, metric analysis, retention efforts, and quality control, with a focus on discipline and accountability. MBA preferred; excellent MS Office skills are expected.