Software Support Specialist — Dealership Software

Contour Software; Lahore; On-site; PKR 670,000 - 1,004,000; Full time

Benefits offered by this job

Market-leading salary

Medical coverage for self and depend.

Provident Fund

Performance-based bonuses

Training & development budget

Lunch/meal facilities

Friendly work environment

Leave encashment

Job summary

Contour Software seeks a Software Support Representative to assist customers in Lahore with our accounting and related product suite. You will troubleshoot issues, respond to inquiries, and aim for fast, effective resolution while maintaining high CSAT scores.

Ideal candidates have 3+ years in software service, strong diagnostic skills, and experience supporting dealership or accounting software. The role emphasizes customer interaction and continuous learning.

Qualifications

• 3+ years of software service experience and ability to troubleshoot complex issues.
• Experience interacting with customers via phone, email, or chat to resolve inquiries.
• Strong organizational skills and attention to detail in handling multiple tickets.

Responsibilities

• Provide customer support for Contour's product suite and address usage questions.
• Triage tickets, respond to emails/calls/chats, and aim for high first-contact resolution.
• Maintain knowledge base articles and assist with testing software/hardware issues.

Skills

Software service experience

Troubleshooting skills

Customer service

Multi-tasking

Communication

Tools

QuickBooks

Peachtree

Accounting ERP systems

Job description

Contour Software seeks a Software Support Representative to assist customers in Lahore with our accounting and related product suite. You will troubleshoot issues, respond to inquiries, and aim for fast, effective resolution while maintaining high CSAT scores.

Ideal candidates have 3+ years in software service, strong diagnostic skills, and experience supporting dealership or accounting software. The role emphasizes customer interaction and continuous learning.