Software Product Support Specialist

Contour Software; Karachi Division; Hybrid; PKR 669,600 - 892,800; Full time

Benefits offered by this job

Market-leading salary

Medical coverage – self & dependents

Employee performance-based bonuses

Home internet subsidy

Conveyance allowance

Professional development budget

Child care facility

Company-provided lunch/dinner

Job summary

Contour Software is hiring a Product Support Associate in Karachi, Pakistan. In this role, you will be the first point of contact for customers using Jonas Club Management software. You will guide users, resolve issues, and ensure a positive support experience via various communication channels.

The ideal candidate will have strong communication skills, a customer service mindset, and the ability to learn quickly within a fast-paced environment. We offer competitive salaries and exciting benefits, including medical coverage and a friendly work environment.

Qualifications

• 4+ years of experience in product support, customer service, helpdesk, or contact centre roles.
• Experience in product support, hospitality, club operations, or service-based industries preferred.
• Basic understanding of accounting or finance concepts.

Responsibilities

• Respond to client inquiries via phone, email, and chat.
• Diagnose and resolve application-related issues.
• Document all customer interactions in Salesforce.

Skills

Excellent communication skills

Learning agility

Customer service mindset

Organizational skills

Adaptability & resilience

Professional conduct

Education

Bachelor's degree in business administration or related discipline

4+ years of experience in product support or customer service

Tools

Microsoft Office

Salesforce

Job description

Contour Software is hiring a Product Support Associate in Karachi, Pakistan. In this role, you will be the first point of contact for customers using Jonas Club Management software. You will guide users, resolve issues, and ensure a positive support experience via various communication channels.

The ideal candidate will have strong communication skills, a customer service mindset, and the ability to learn quickly within a fast-paced environment. We offer competitive salaries and exciting benefits, including medical coverage and a friendly work environment.