Networking Support Analyst - Tier 2 Tech Helpdesk

Contour Software; Karachi Division; On-site; PKR 781,200 - 1,004,400; Full time

Benefits offered by this job

Market-leading Salary

Medical Coverage – Self & Dependents

Employee Performance-based bonuses

Company Provided Lunch/Dinner

Professional Development Budget

Job summary

Contour Software is seeking a Customer Support Analyst with a passion for exceptional service, based in Karachi or Islamabad. This role involves resolving customer issues using the Club/Gold Software product while ensuring superior service delivery.

The ideal candidate will have strong communication skills, at least 2 years of customer service experience, and a Bachelor's degree in a related field. This position offers a dynamic working environment and various exciting benefits.

Qualifications

• Minimum of 2 years in a customer service or helpdesk environment.
• 3+ years in a similar role (Tier 2 technical support or customer service).

Responsibilities

• Assist clients with technical issues and inquiries via various channels.
• Act as Tier 1 and Tier 2 support for technical issues.
• Collaborate with Development and QA teams.

Skills

Communication Skills

Technical Proficiency

Customer Service Experience

Organizational Skills

Adaptability & Resilience

Team-Oriented & Independent

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Tools

Microsoft Office

Ticketing Systems

Job description

Contour Software is seeking a Customer Support Analyst with a passion for exceptional service, based in Karachi or Islamabad. This role involves resolving customer issues using the Club/Gold Software product while ensuring superior service delivery.

The ideal candidate will have strong communication skills, at least 2 years of customer service experience, and a Bachelor's degree in a related field. This position offers a dynamic working environment and various exciting benefits.