IT Support Engineer

EWS Group; Islamabad; On-site; PKR 700,000 - 1,000,000; Full time

Benefits offered by this job

Medical Coverage

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Lunch/Dinner Provided

Professional Development Budget

Life Benefit

Child Care Facility

Company Provided Lunch/Dinner

Recreational area

Job summary

Contour Software's Vesta IT unit in Pakistan is seeking an IT Support Engineer who thrives in a busy environment and communicates clearly with users. You will handle 2nd line support across desktop, server, AD, networking, and cloud services, while collaborating with a skilled team on project work.

Ideal candidates have IT/helpdesk experience, strong knowledge of Windows AD and networks, and are pursuing MCP qualifications.

Qualifications

• Previous experience in an IT & helpdesk role
• Good knowledge of Networks and Microsoft Windows Active Directory environments
• Hold or be working towards MCP qualifications.

Responsibilities

• Manage and service 2nd line support tickets by reassigning high-level tickets where necessary.
• Configure client computer systems and assist with troubleshooting issues.
• Understand endpoint environments, including support for Windows 10 to Windows 11, MS Office 2013 to 365.
• Create and maintain end-user guides.
• Record and document processes that include Problems, Changes and Releases.
• Provide troubleshooting resolutions for Enterprise solutions such as Firewalls, Antivirus, Office 365, VOIP Phone Systems
• Carry out routine maintenance tasks such as end-user patch management, asset tracking, and internal auditing.

Skills

Communication

Problem Solving

Team Player

Attention to detail

Self-motivated

Time management

Education

MCP qualifications

Tools

Microsoft Windows

Active Directory

MS Office 365

Networking basics

Job description

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Vesta IT is seeking an IT Support Engineer who is a team player with excellent communication skills with a can-do attitude. The successful candidate will be enthusiastic about Technology and thrive under pressure in a busy environment. You will be open to learning a wide range of new skills. Have a logical approach to problem-solving with excellent attention to detail.

The Position

To work as part of an internal team servicing support requests on a variety of products across a range of businesses. Support will cover Desktop, Server, Active Directory, Networking, Telephone, and Cloud Services. You will be expected to communicate via email, telephone, and via video call to resolve issues within defined time scales in a high-pressure environment. In addition, you will be expected to liaise with senior team members and work as part of a team on selected project work.

Job Responsibilities

• Manage and service 2nd line support tickets reassigning high-level tickets where necessary.
• Configure client computer systems and assist with troubleshooting issues.
• Understanding of endpoint environments, including support for Windows 10 to Windows 11, MS Office 2013 to 365
• Create and maintain end-user guides.
• Record and document process that include, Problems, Changes and Releases.
• Provide troubleshooting resolutions for Enterprise solutions such as Firewalls, Antivirus, Office 365, VOIP Phone Systems
• Carry out routine maintenance tasks such as end-user patch management, asset tracking, and internal auditing.

Job Qualification

• Previous experience in an IT & helpdesk role
• Good knowledge of Networks and Microsoft Windows Active Directory environments
• Hold or be working towards MCP qualifications.

Your personal characteristics will include

• Ability to work on his/her own initiative.
• Excellent communication skills about technical issues.
• Demonstrate practical knowledge and problem-solving strategies.
• Solution-focused, with the ability to prioritize.
• High attention to detail.
• Self- motivated and keen to learn and share knowledge.
• Ability to meet deadlines.
• Have a whatever it takes can-do attitude.
• Ability to take complex technical solutions and simplify for end-users.
• Have a willingness to learn new systems.
• Promote and maintain high-quality work and deliver in a professional manner.
• Team player

Competencies

• Essential Technical Learning
• Learning on the Fly
• Problem Solving
• Customer Focus
• Peer Relationships
• Delegation
• Written Communications

Exciting Benefits we offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment

Leave Encashment Disclaimer:

At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Other Information

As a subsidiary of CSI, Contour Software serves as a dedicated Global Centre, currently housing employees and teams for more than 150 Divisional and Corporate departments. Contour employees are key players in implementing, supporting, extending, enhancing, and renewing enterprise systems that run thousands of medium and large businesses, as well as public institutions, globally!