Social Media Manager & Customer Support Executive

Solvexa; Lahore; On-site; PKR 670,000 - 1,004,000; Full time

Job summary

Solvexa is seeking a Social Media Manager & Customer Support Representative to handle inquiries from our Meta campaigns, book and manage orders, and maintain accurate records. You will communicate professionally with customers via chat and calls, follow up to convert inquiries into orders, and coordinate with the team to ensure orders are tracked and fulfilled.

The role requires attention to detail, strong written and oral communication, and the ability to maintain organized records in Google

Qualifications

• Experience in social media customer support.
• Ability to manage orders and update records.
• Excellent written and spoken communication.

Responsibilities

• Respond to customer messages and inquiries from Meta campaigns.
• Communicate professionally with customers through chat and calls.
• Follow up with potential customers and convert inquiries into orders.
• Book and manage customer orders.
• Maintain accurate customer and order records in Google Sheets/Excel.
• Update order status and customer information regularly.
• Coordinate with the team regarding new and pending orders.
• Handle customer questions, complaints, and follow-ups professionally.
• Ensure all leads and orders are properly recorded and tracked.

Skills

Customer support

Communication

Social media management

Order management

Attention to detail

Tools

Google Sheets

Excel

CRM software

Job description

Job Description

We are looking for a Social Media Manager & Customer Support Representative to manage customer inquiries coming through our Meta (Facebook & Instagram) campaigns, book and manage customer orders, and maintain accurate records.

Job Specification

• Respond to customer messages and inquiries from Meta campaigns.
• Communicate professionally with customers through chat and calls.
• Follow up with potential customers and convert inquiries into orders.
• Book and manage customer orders.
• Maintain accurate customer and order records in Google Sheets/Excel.
• Update order status and customer information regularly.
• Coordinate with the team regarding new and pending orders.
• Handle customer questions, complaints, and follow-ups professionally.
• Ensure all leads and orders are properly recorded and tracked.