SERVICENOW ANALYST_Remote

leading-edge; Islamabad; Hybrid; PKR 6,696,000 - 11,160,000; Full time

Job summary

leading-edge is urgently hiring a ServiceNow Analyst to support and optimise enterprise ServiceNow platforms across client engagements. The hybrid role combines remote work with periodic client visits and requires strong business analysis skills.You will configure ITSM, CMDB, Service Catalogue, and PPM, build workflows, support UAT, and liaise with stakeholders. A ServiceNow Admin Certification and ITIL knowledge are essential, with willingness to travel internationally.

Qualifications

• 3+ years hands-on ServiceNow analysis and platform administration experience.
• Strong proficiency in ITSM, CMDB, PPM, and Service Catalogue configuration.
• Certified ServiceNow System Administrator (mandatory).
• ITIL V4, PMI BA, or ECBA certification desirable.
• Willingness to travel internationally for client engagements.
• Bachelor's Degree in Business Information Technology or related field.
• Proficiency in Arabic and English.

Responsibilities

• Analyse, gather, and document business requirements; BRDs, use cases, and specs.
• Configure ITSM, CMDB, Service Catalogue, and PPM per ITIL best practices.
• Identify gaps and recommend ServiceNow improvements.
• Collaborate with stakeholders to define and deliver enhancements and integrations.
• Build workflows, service catalogue items, and self-service portals.
• Support UAT, incident handling, and platform optimisation.
• Liaise between business units and technical teams to ensure delivery.
• Monitor project progress and report risks to senior stakeholders.

Skills

ServiceNow analysis

ITSM

CMDB

Service Catalogue

ITIL

Stakeholder communication

Travel willingness

Business requirements gathering

Education

Bachelor's Degree in Business Information Technology

Tools

ServiceNow Platform

ITSM configuration

CMDB configuration

Service Catalog administration

Job description

URGENT HIRE | SERVICENOW ANALYST | HYBRID

Position Title: ServiceNow Analyst

Location: Hybrid (Remote with periodic client visits across multiple countries)

Contract Type: 6 months Contract
Budget For Junior :under 600,000PKR
Budget For Senior:under 10,00000 PKR

Role Overview

Our Client is an established consulting firm urgently seeking a skilled ServiceNow Analyst to support and optimise enterprise ServiceNow platforms across multiple client engagements. The successful candidate will be equally comfortable analysing business requirements and administering the platform operating confidently in a fast-paced, client-facing, and internationally mobile environment.

Key Responsibilities

• Analyse, gather, and document business requirements; produce structured BRDs, use cases, and functional specifications.
• Configure and customise ServiceNow modules including ITSM, CMDB, Service Catalogue, and PPM in accordance with ITIL best practices.
• Conduct gap analysis to identify process improvement opportunities and recommend practical ServiceNow solutions.
• Collaborate with stakeholders to define, prioritise, and deliver platform enhancements and integrations.
• Build and maintain workflows, service catalogue items, and user-friendly self-service portals.
• Support UAT processes, daily incident and request handling, and ongoing platform optimisation.
• Liaise between business units and technical teams to ensure requirements are clearly understood and delivered.
• Monitor and report on project progress including risks, issues, and status updates to senior stakeholders.

Required Experience & Skills

• 3 or more years of hands‑on ServiceNow analysis and platform administration experience.
• Strong proficiency in ITSM, CMDB, PPM, and Service Catalogue configuration.
• Proven ability to gather, document, and deliver structured business requirements in a consulting environment.
• Solid understanding of ITIL frameworks and Agile project delivery methodologies.
• Consulting background is strongly preferred; Big Four or enterprise consulting experience is a distinct advantage.
• ServiceNow System Administrator Certification is mandatory.
• ITIL V4, PMI Business Analysis, or ECBA certification is highly desirable.
• Willingness to travel internationally for client engagements.
• Bachelor's Degree in Business Information Technology or a related discipline.
• Proficient in both Arabic and English.

Additional Requirements

• Certification - 5 years+ experience for lead
• Risk Experience - Implementation