SERVICENOW ANALYST_Remote

Leading Edge; Islamabad; Hybrid; PKR 1,800,000 - 3,000,000; Full time

Job summary

Leading Edge is urgently hiring a ServiceNow Analyst to support and optimise enterprise ServiceNow platforms across client engagements. The role is hybrid (remote with periodic client visits across multiple countries) and requires 3+ years of hands-on ServiceNow experience with ITSM, CMDB, PPM, and Service Catalogue configurations.

The ideal candidate will gather business requirements, document BRDs, and collaborate with stakeholders to deliver platform enhancements.

Qualifications

• 3+ years hands-on ServiceNow analysis and platform administration experience.
• Strong proficiency in ITSM, CMDB, PPM, and Service Catalogue configuration.
• Sound ITIL knowledge and Agile project delivery experience.
• Consulting background is preferred; Big Four/enterprise consulting is a plus.
• Willingness to travel internationally for client engagements.
• Bachelor's Degree in Business Information Technology or related field.

Responsibilities

• Analyse, gather, and document business requirements; produce BRDs, use cases, and functional specs.
• Configure and customise ServiceNow modules (ITSM, CMDB, PPM, Service Catalogue).
• Conduct gap analysis and recommend practical ServiceNow solutions.
• Collaborate with stakeholders to define, prioritise, and deliver platform enhancements.
• Build and maintain workflows, service catalogue items, and self-service portals.
• Support UAT, incidents, requests, and ongoing platform optimisation.
• Liaise between business units and technical teams to ensure clear delivery of requirements.
• Monitor and report project progress, risks, and issues to senior stakeholders.

Skills

ServiceNow

ITIL

Agile

Consulting

Business Analysis

Travel

Arabic

English

Education

Bachelor's Degree in Business Information Technology

Tools

ServiceNow System Administrator Certification

Job description

URGENT HIRE | SERVICENOW ANALYST | HYBRID

Position Title: ServiceNow Analyst

Location: Hybrid (Remote with periodic client visits across multiple countries)

Role Overview

Our Client is an established consulting firm urgently seeking a skilled ServiceNow Analyst to support and optimise enterprise ServiceNow platforms across multiple client engagements. The successful candidate will be equally comfortable analysing business requirements and administering the platform operating confidently in a fast-paced, client-facing, and internationally mobile environment.

Key Responsibilities

• Analyse, gather, and document business requirements; produce structured BRDs, use cases, and functional specifications.
• Configure and customise ServiceNow modules including ITSM, CMDB, Service Catalogue, and PPM in accordance with ITIL best practices.
• Conduct gap analysis to identify process improvement opportunities and recommend practical ServiceNow solutions.
• Collaborate with stakeholders to define, prioritise, and deliver platform enhancements and integrations.
• Build and maintain workflows, service catalogue items, and user-friendly self-service portals.
• Support UAT processes, daily incident and request handling, and ongoing platform optimisation.
• Liaise between business units and technical teams to ensure requirements are clearly understood and delivered.
• Monitor and report on project progress including risks, issues, and status updates to senior stakeholders.

Required Experience & Skills

• 3 or more years of hands-on ServiceNow analysis and platform administration experience.
• Strong proficiency in ITSM, CMDB, PPM, and Service Catalogue configuration.
• Proven ability to gather, document, and deliver structured business requirements in a consulting environment.
• Solid understanding of ITIL frameworks and Agile project delivery methodologies.
• Consulting background is strongly preferred; Big Four or enterprise consulting experience is a distinct advantage.
• ServiceNow System Administrator Certification is mandatory.
• ITIL V4, PMI Business Analysis, or ECBA certification is highly desirable.
• Willingness to travel internationally for client engagements.
• Bachelor's Degree in Business Information Technology or a related discipline.

Proficient in both Arabic and English.

Additional Requirements

• Certification - 5 years+ experience for lead
• Risk Experience - Implementation

Required Skills:

Support Project Delivery Gap Analysis Business Units Analysis ITIL ServiceNow Arabic Consulting Process Improvement Business Requirements Travel Business Analysis Agile Specifications Information Technology Administration Business English