Global ServiceNow Analyst | ITSM & ITIL Expert (Hybrid)

Leading Edge

Islamabad

Hybrid

PKR 1,800,000 - 3,000,000

Full time

14 days+

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Job summary

Leading Edge is urgently hiring a ServiceNow Analyst to support and optimise enterprise ServiceNow platforms across client engagements. The role is hybrid (remote with periodic client visits across multiple countries) and requires 3+ years of hands-on ServiceNow experience with ITSM, CMDB, PPM, and Service Catalogue configurations.

The ideal candidate will gather business requirements, document BRDs, and collaborate with stakeholders to deliver platform enhancements.

Qualifications

3+ years hands-on ServiceNow analysis and platform administration experience.
Strong proficiency in ITSM, CMDB, PPM, and Service Catalogue configuration.
Sound ITIL knowledge and Agile project delivery experience.
Consulting background is preferred; Big Four/enterprise consulting is a plus.
Willingness to travel internationally for client engagements.
Bachelor's Degree in Business Information Technology or related field.

Responsibilities

Analyse, gather, and document business requirements; produce BRDs, use cases, and functional specs.
Configure and customise ServiceNow modules (ITSM, CMDB, PPM, Service Catalogue).
Conduct gap analysis and recommend practical ServiceNow solutions.
Collaborate with stakeholders to define, prioritise, and deliver platform enhancements.
Build and maintain workflows, service catalogue items, and self-service portals.
Support UAT, incidents, requests, and ongoing platform optimisation.
Liaise between business units and technical teams to ensure clear delivery of requirements.
Monitor and report project progress, risks, and issues to senior stakeholders.