Hybrid ServiceNow Analyst: ITSM & Platform Optimisation

leading-edge

Islamabad

Hybrid

PKR 6,696,000 - 11,160,000

Full time

14 days+

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Job summary

leading-edge is urgently hiring a ServiceNow Analyst to support and optimise enterprise ServiceNow platforms across client engagements. The hybrid role combines remote work with periodic client visits and requires strong business analysis skills.You will configure ITSM, CMDB, Service Catalogue, and PPM, build workflows, support UAT, and liaise with stakeholders. A ServiceNow Admin Certification and ITIL knowledge are essential, with willingness to travel internationally.

Qualifications

3+ years hands-on ServiceNow analysis and platform administration experience.
Strong proficiency in ITSM, CMDB, PPM, and Service Catalogue configuration.
Certified ServiceNow System Administrator (mandatory).
ITIL V4, PMI BA, or ECBA certification desirable.
Willingness to travel internationally for client engagements.
Bachelor's Degree in Business Information Technology or related field.
Proficiency in Arabic and English.

Responsibilities

Analyse, gather, and document business requirements; BRDs, use cases, and specs.
Configure ITSM, CMDB, Service Catalogue, and PPM per ITIL best practices.
Identify gaps and recommend ServiceNow improvements.
Collaborate with stakeholders to define and deliver enhancements and integrations.
Build workflows, service catalogue items, and self-service portals.
Support UAT, incident handling, and platform optimisation.
Liaise between business units and technical teams to ensure delivery.
Monitor project progress and report risks to senior stakeholders.