Senior Tech Support Engineer: Enterprise Incident Leader

Netwrix Corporation; Pakistan; Remote; PKR 11,099,000 - 19,423,000; Full time

Benefits offered by this job

Continuous Learning

Team collaboration

Company Town Halls

Career growth opportunities

Job summary

Netwrix is seeking a Senior Technical Support Engineer to lead investigations into complex, high-impact issues and act as a trusted technical advisor to enterprise accounts. You will mentor junior engineers and collaborate with Engineering, R&D, and DevOps to improve product reliability.

This remote-first role aligns with EMEA or APAC hours, with flexibility for time zones as business needs change. Strong coding background, cybersecurity knowledge, and clear communication are essential.

Qualifications

• Deep knowledge of two or more Netwrix products and basic familiarity across the assigned Support Domain.
• Development experience or strong hands-on coding background, ideally with C# and .NET, with the ability to review code, understand application behavior, and triage issues before escalating them to R&D.
• Intermediate knowledge of cybersecurity practices, standards, and technologies.
• Strong understanding of system dependencies and architectural constraints in complex environments.
• Foundational coding knowledge sufficient to analyze and triage issues prior to R&D escalation; mentoring is a plus.

Responsibilities

• Lead root cause analysis on complex, recurring, and high-impact issues and recommend sustainable solutions.
• Perform advanced troubleshooting and diagnostics across complex environments, drawing on product tech knowledge.
• Identify performance bottlenecks and recommend optimizations.
• Collaborate with Engineering, R&D, and DevOps to resolve defects and improve product reliability.
• Coach and mentor junior and mid-level engineers through complex investigations; support onboarding.

Skills

Netwrix product knowledge

C# and .NET

Cybersecurity basics

System architecture awareness

Mentoring

Strong communication

Job description

Netwrix is seeking a Senior Technical Support Engineer to lead investigations into complex, high-impact issues and act as a trusted technical advisor to enterprise accounts. You will mentor junior engineers and collaborate with Engineering, R&D, and DevOps to improve product reliability.

This remote-first role aligns with EMEA or APAC hours, with flexibility for time zones as business needs change. Strong coding background, cybersecurity knowledge, and clear communication are essential.