Remote-First Technical Support Engineer

Netwrix; Lahore; Remote; PKR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive Health Benefits

Continuous Learning and Development

Team-Oriented, Collaborative, andInnov

Regular Company Town Halls

Career Growth and Advancement

Job summary

Netwrix is seeking a Technical Support Engineer to provide specialized technical assistance to customers and internal teams, diagnosing and resolving complex software and infrastructure issues. You will collaborate with engineering, product, and operations to drive improvements and develop automation tools.

The role emphasizes hands-on problem solving, documenting workflows, and sharing knowledge across the support organization, with opportunities to mentor teammates and influence incident

Qualifications

• 3+ years in technical support, engineering, or related field.
• Strong troubleshooting and diagnostic skills across software and infrastructure.
• Ability to document workflows and share knowledge with teams.

Responsibilities

• Provide technical troubleshooting and problem resolution for customer-reported issues.
• Analyze system logs, configurations, and infrastructure components to diagnose technical problems.
• Escalate and collaborate with internal engineering teams on complex issues and product defects.
• Document troubleshooting workflows, solutions, and best practices to enhance knowledge sharing.
• Develop and optimize diagnostic tools, scripts, and automation to improve efficiency.
• Assist in system performance optimization, security best practices, and incident resolution.
• Contribute to process improvements and technical support strategies for enhanced service quality.
• Provide mentorship, technical training, and guidance within the support organization.

Job description

Netwrix is seeking a Technical Support Engineer to provide specialized technical assistance to customers and internal teams, diagnosing and resolving complex software and infrastructure issues. You will collaborate with engineering, product, and operations to drive improvements and develop automation tools.

The role emphasizes hands-on problem solving, documenting workflows, and sharing knowledge across the support organization, with opportunities to mentor teammates and influence incident