Network Engineer

119 dinCloud Pakistan (Private) Limited; Pakistan; Remote; PKR 1,200,000 - 1,600,000; Full time

Job summary

XTIUM seeks a seasoned Network Engineer to join our global team. You will provide escalation support for the NOC and Associate Network Engineers, diagnose complex enterprise network issues, and drive resolutions with a strong focus on CSI and cost efficiency.

Responsibilities include documenting incidents in ServiceNow, mentoring peers, and supporting on-call rotations for Tier 2 issues. A CCNP and ITIL v4 Foundation or equivalent are required to succeed in this role.

Qualifications

• 5+ years’ experience as a Network Engineer.
• CCNP or equivalent certifications required.
• Experience in Managed Services environment.
• Strong written, verbal, and presentation skills.
• Ability to mentor others and educate on network tech.
• ITIL v4 Foundation certification or equivalent experience.

Responsibilities

• Provide issue escalation support for NOC and Associate Network Engineers.
• Diagnose network issues and drive to resolution; escalate to Tier 3 Principal Network Engineers when needed.
• Complete service requests, migrations, and change management tasks.
• Identify CSI opportunities to improve security, efficiency, and cost.
• Document issues and current status in ServiceNow.
• Lead resolution of highly complex issues escalated by Network Eng.
• Follow standard processes including change management, escalation, and notifications.
• Mentor NOC, Associate Network Engineers and peers.
• Provide on-call support for Tier 2 issues.

Skills

Network design

Troubleshooting

Escalation management

Mentoring

Communication

On-call support

Multi-tasking

Education

CCNP certification

ITIL v4 Foundation

Tools

ServiceNow

Job description

The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.

Job Description

What You Will Do

• Provide issue escalation support for NOC team and Associate Network Engineers for critical incidents and problem management activities including fault isolation, troubleshooting, and resolution support for critical customer service interruptions.
• Gather necessary information to understand current network issues, work to diagnose, drive issues to resolution and identify root cause of problems; escape to Tier 3 Principal Network Engineers if unable to resolve.
• Complete service requests, network implementations, migrations, and other change management engineering activities.
• Identify opportunities for Continual Service Improvement (CSI) to make environment more secure, efficient, and optimized for cost and performance.
• Document customer issues, communications, steps taken to resolve, and current status through ServiceNow.
• Lead the resolution of highly complex issues escalated by Network Engineering team; proactively identify problems before they occur.
• Documents and follows standard processes and procedures including change management processes, escalation processes, notification processes, ticket documentation, and customer issue resolution processes.
• Act as a technical mentor to NOC, Associate Network Engineers and peers.
• Provide on-call support for Tier 2 technical issues.

What Qualifies You

• Highly advanced technical experience in network design, route distribution, firewall configuration, data center infrastructure of the most complex customer networks across enterprise environments.
• Highly organized with the ability to execute on multiple technical tasks simultaneously.
• 5+ years’ experience working in a technical environment as a Network Engineer.
• Demonstrated aptitude as a network engineer in a Managed Services environment.
• Certifications: CCNP or equivalent certifications required; multiple CCNP or equivalent experience preferred.
• Self-starter! Uses an appropriate sense of urgency and has capability of resolving complex technical problems and requests both independently and collaboratively with a team.
• Willingness and desire to continue advancing technical expertise through collaboration with fellow Engineers and Architects in pursuit of technical certifications.
• Ability to educate, train, and mentor others on Network technologies.
• Possess strong written, verbal, and presentation communication skills.
• Ability to follow, document, and author standard processes and procedures.
• Ability to stay calm under pressure in a fast-paced environment, maintain a positive attitude, and quickly adapt to changing priorities and new technologies.
• Ability to work assigned shift and on call rotation.
• Undergraduate degree in related field preferred.
• Deep understanding of ITIL operational framework through attainment of ITIL v4 Foundation certification or equivalent industry experience.

Remote At XTIUM, we don’t just build IT solutions—we build careers.

Our culture is designed to empower individuals to achieve their best while making a real impact. You’ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you’re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we’re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you’re ready to contribute and help shape the future, XTIUM is the place for you.