Senior Technical Support Engineer — Enterprise Identity
Netwrix Corporation
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Benefits offered by this job
Job summary
Netwrix Corporation is seeking a Senior Technical Support Engineer to investigate complex issues, advise enterprise accounts, and mentor engineers. You will work across Active Directory, Entra ID, LDAP, databases, networking, and cloud services, with Linux and Docker where applicable.
You will join a remote-first team across AMER/APAC/EMEA with monthly on-call weekends and flexible time zones. You will lead investigations, craft high-quality escalations to R&D, and drive knowledge sharing while
Qualifications
- 5+ years in technical support or similar role for enterprise software
- Level 3 or above on our skills scale
- Deep knowledge of two or more identity governance or privileged access products
- Intermediate knowledge of cybersecurity practices (NIST/CIS/ISO 27001)
- Ability to read code, logs, and stack traces to triage issues; C#/.NET a plus
Responsibilities
- Lead root cause analysis on complex, recurring, high-impact issues
- Perform advanced troubleshooting across enterprise environments
- Collaborate with Engineering, R&D, and DevOps to resolve defects
- Serve as trusted technical contact for escalated enterprise issues
- Lead structured incident responses and post-incident reviews
Skills
Tools
Job description
Netwrix Corporation is seeking a Senior Technical Support Engineer to investigate complex issues, advise enterprise accounts, and mentor engineers. You will work across Active Directory, Entra ID, LDAP, databases, networking, and cloud services, with Linux and Docker where applicable.
You will join a remote-first team across AMER/APAC/EMEA with monthly on-call weekends and flexible time zones. You will lead investigations, craft high-quality escalations to R&D, and drive knowledge sharing while
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