Senior Support Engineer

FiveRivers Technologies; Pakistan; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

FiveRivers Technologies is seeking a proactive Support Engineer to troubleshoot issues, support clients, and ensure smooth system performance from its Lahore office. The role involves handling tickets per SLAs and maintaining data pipelines across cloud platforms.

The ideal candidate will have SQL proficiency, experience with cloud data infrastructure (AWS or Azure), and a solid understanding of supply chain workflows in ERP environments.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Data Science or a related field.
• Prior experience in support, data engineering or SaaS data management roles.
• Knowledge of supply chain processes across SAP or Oracle.
• Proficiency in SQL and relational databases.

Responsibilities

• Handle all incoming tickets according to defined SLAs.
• Resolve low-to-moderate complexity technical issues using defined tools.
• Monitor and maintain data ingestion pipelines and data quality.
• Diagnose data-related issues and anomalies; prevent data loss or corruption.
• Maintain knowledge base for customers and internal teams.

Skills

SQL proficiency

Relational databases

Supply chain knowledge

DevOps CI/CD

Stakeholder communication

Learning ability

Education

Bachelor's in Computer Science, Engineering, Data Science or related field

Tools

AWS

Azure

CI/CD tools

Job description

Job Description

FiveRivers Technologies is looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.

Responsibilities

• Responsible for handling all incomingtickets according to defined Service Level Agreements (SLAs).
• Resolve low-to-moderate complexitytechnical issues using defined tools and processes, such as password resets andfunctional customer mapping changes.
• Continuously monitor and maintain the dataingestion pipelines, ensuring data quality (completeness, correctness, andfreshness) post-implementation.
• Diagnose and resolve data-related issues,including missing/empty tables, incorrect transformations, and unexpected dataanomalies.
• Maintain the knowledge base anddocumentation to support both customers and internal team members.

Requirements

• Knowledgeof supply chain processes and a strong understanding of supply chain workflowsin 1-2 ERPs (SAP or Oracle)
• Proficiencyin SQL
• Experiencewith relational databases
• Experiencewith cloud data infrastructure on AWS or Azure
• Monitordata pipeline errors and proactively resolve them
• Familiaritywith DevOps practices, including CI/CD pipelines
• Bachelor’sin Computer Science, Engineering, Data Science, or a related field
• Previousexperience in a support, data engineering, or a related position involvingsupporting a SaaS app providing data management, extraction and analysis
• Ability tolearn systems and business processes quickly
• Ability toexplain technical concepts to non-technical stakeholders.

Location: Business Hub, DHA phase 8, Lahore.