Senior Support Engineer — Data Pipelines & SaaS

FiveRivers Technologies; Pakistan; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

FiveRivers Technologies is seeking a proactive Support Engineer to troubleshoot issues, support clients, and ensure smooth system performance from its Lahore office. The role involves handling tickets per SLAs and maintaining data pipelines across cloud platforms.

The ideal candidate will have SQL proficiency, experience with cloud data infrastructure (AWS or Azure), and a solid understanding of supply chain workflows in ERP environments.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Data Science or a related field.
• Prior experience in support, data engineering or SaaS data management roles.
• Knowledge of supply chain processes across SAP or Oracle.
• Proficiency in SQL and relational databases.

Responsibilities

• Handle all incoming tickets according to defined SLAs.
• Resolve low-to-moderate complexity technical issues using defined tools.
• Monitor and maintain data ingestion pipelines and data quality.
• Diagnose data-related issues and anomalies; prevent data loss or corruption.
• Maintain knowledge base for customers and internal teams.

Skills

SQL proficiency

Relational databases

Supply chain knowledge

DevOps CI/CD

Stakeholder communication

Learning ability

Education

Bachelor's in Computer Science, Engineering, Data Science or related field

Tools

AWS

Azure

CI/CD tools

Job description

FiveRivers Technologies is seeking a proactive Support Engineer to troubleshoot issues, support clients, and ensure smooth system performance from its Lahore office. The role involves handling tickets per SLAs and maintaining data pipelines across cloud platforms.

The ideal candidate will have SQL proficiency, experience with cloud data infrastructure (AWS or Azure), and a solid understanding of supply chain workflows in ERP environments.