Senior Service Delivery Engineer - IoT & A2P

PMCL-JAZZ; Lahore; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

JazzWorld is seeking an Expert Service Delivery Engineer to oversee end-to-end provisioning and delivery of A2P, M2M & IoT and other Digital & Smart Solutions. You will coordinate with internal teams, vendors, and sales channels to ensure timely provisioning, activation, and delivery of services.

The role reports to the Head of Delivery (Connectivity & Smart Solutions) and requires strong English & Urdu communication, multitasking, and adherence to SLAs.

Qualifications

• Hands-on experience in service delivery and provisioning of digital solutions.
• Experience in M2M & IoT service delivery, provisioning, connectivity, SIM management, APN configuration, and deployments.
• Familiarity with digital solutions like vPABX, P2A, A2P, PABX, Cell Tracking or similar.

Responsibilities

• Manage end-to-end provisioning and service delivery for A2P, M2M & IoT and other digital solutions.
• Coordinate with cross-functional teams to ensure timely service delivery and adherence to SLAs.
• Handle provisioning, testing, activation, and customer handover of services.
• Act as main point of contact for Sales on service delivery matters and manage expectations.

Skills

Service delivery experience

M2M & IoT provisioning

Digital & Smart Solutions

APN configuration

Connectivity management

English & Urdu fluency

Cross-functional coordination

Stakeholder management

Job description

JazzWorld is seeking an Expert Service Delivery Engineer to oversee end-to-end provisioning and delivery of A2P, M2M & IoT and other Digital & Smart Solutions. You will coordinate with internal teams, vendors, and sales channels to ensure timely provisioning, activation, and delivery of services.

The role reports to the Head of Delivery (Connectivity & Smart Solutions) and requires strong English & Urdu communication, multitasking, and adherence to SLAs.