Expert Service Delivery Engineer — IoT & A2P Solutions

Jazz; Lahore; On-site; PKR 1,800,000 - 2,600,000; Full time

Job summary

JazzWorld in Lahore is seeking an Expert Service Delivery Engineer to oversee end-to-end provisioning of A2P, M2M & IoT and other Digital & Smart Solutions, ensuring timely delivery and SLA compliance. You will coordinate with Sales, Product, IT, Core Network, Billing and Operations to activate services, manage sender IDs, APN configurations, testing and customer handover.

The role requires strong English and Urdu communication, the ability to manage multiple deliveries, and alignment with

Qualifications

• Hands-on experience in service delivery and provisioning of digital solutions.
• Experience with M2M and IoT service provisioning, connectivity, and customer deployments.
• Ability to coordinate with Sales, Product, IT, Core Network, Billing and Operations.
• Strong communication, presentation, and stakeholder management in English & Urdu.

Responsibilities

• Manage end-to-end provisioning and service delivery for A2P, M2M & IoT, and other digital solutions.
• Coordinate with cross-functional teams to ensure smooth and timely service delivery.
• Handle provisioning and implementation of A2P services including sender IDs, connectivity, configurations, testing, and activation.
• Coordinate end-to-end delivery of M2M & IoT solutions including SIM provisioning, APN configuration, device connectivity, testing, and customer handover.
• Act as main contact for Sales channels for service delivery-related matters, providing regular updates and managing expectations.
• Identify process gaps and provide recommendations for improving provisioning, delivery, and workflows.
• Support onboarding and testing of new products and services before rollout.
• Ensure proper customer handover and closure after provisioning and testing.

Skills

Service delivery

Provisioning

M2M & IoT

Cross-functional coordination

English & Urdu fluency

Job description

JazzWorld in Lahore is seeking an Expert Service Delivery Engineer to oversee end-to-end provisioning of A2P, M2M & IoT and other Digital & Smart Solutions, ensuring timely delivery and SLA compliance. You will coordinate with Sales, Product, IT, Core Network, Billing and Operations to activate services, manage sender IDs, APN configurations, testing and customer handover.

The role requires strong English and Urdu communication, the ability to manage multiple deliveries, and alignment with