Expert Service Delivery Engineer

PMCL-JAZZ; Lahore; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

JazzWorld is seeking an Expert Service Delivery Engineer to oversee end-to-end provisioning and delivery of A2P, M2M & IoT and other Digital & Smart Solutions. You will coordinate with internal teams, vendors, and sales channels to ensure timely provisioning, activation, and delivery of services.

The role reports to the Head of Delivery (Connectivity & Smart Solutions) and requires strong English & Urdu communication, multitasking, and adherence to SLAs.

Qualifications

• Hands-on experience in service delivery and provisioning of digital solutions.
• Experience in M2M & IoT service delivery, provisioning, connectivity, SIM management, APN configuration, and deployments.
• Familiarity with digital solutions like vPABX, P2A, A2P, PABX, Cell Tracking or similar.

Responsibilities

• Manage end-to-end provisioning and service delivery for A2P, M2M & IoT and other digital solutions.
• Coordinate with cross-functional teams to ensure timely service delivery and adherence to SLAs.
• Handle provisioning, testing, activation, and customer handover of services.
• Act as main point of contact for Sales on service delivery matters and manage expectations.

Skills

Service delivery experience

M2M & IoT provisioning

Digital & Smart Solutions

APN configuration

Connectivity management

English & Urdu fluency

Cross-functional coordination

Stakeholder management

Job description

Grade Level: L2

Location: Lahore

Last date to apply: 17th October 2026

What is an Expert Service Delivery Engineer?

This role is responsible for overseeing the end-to-end service delivery and provisioning of A2P, M2M & IoT, and other Digital & Smart Solutions, ensuring smooth execution, adherence to defined TATs and SLAs, quality standards, and customer requirements.

The role involves close coordination with internal stakeholders, technology teams, vendors, and sales channels to ensure timely provisioning, implementation, activation, and delivery of services

The role reports directly to the Head of Delivery (Connectivity & Smart Solutions) and has 0 person reporting directly into it.

What does an Expert Service Delivery Engineer do?

• Manage end-to-end provisioning and service delivery activities for A2P, M2M & IoT, and other Digital & Smart Solutions.
• Coordinate with cross-functional teams, including but not limited to Sales, Product, IT, Core Network, Billing, Operations, vendors, and other relevant stakeholders to ensure smooth and timely service delivery.
• Handle provisioning and implementation of A2P services, including coordination for sender IDs, connectivity, configurations, testing, and service activation.
• Coordinate end-to-end delivery of M2M & IoT solutions, including SIM/service provisioning, APN configuration, device connectivity, testing, and customer handover.
• Act as the main point of contact for Sales channels for service delivery-related matters, providing regular updates, resolving operational concerns, and managing internal/external customer expectations.
• Identify process gaps and provide recommendations for improving provisioning, delivery, and operational workflows.
• Support the onboarding and testing of new products and services to assess technical and operational viability before rollout.
• Ensure proper customer handover and closure of delivery activities after successful provisioning, testing, and confirmation of service readiness.

JazzWorld is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

What are we looking for and what does it require to be an Expert Service Delivery Engineer?

• We strongly aim at recruiting a team member with good hands on experience in Service Delivery, Provisioning of Digital Solutions, M2M & IoT, or a related field.
• Experience in M2M & IoT service delivery, provisioning, connectivity, SIM management, APN configuration, and customer deployments.
• Experience with Digital & Smart Solutions such as vPABX, P2A, A2P, PABX, Cell Tracking, or similar telecom/digital solutions would be preferred.
• Should have the ability to understand technical solution requirements and coordinate their implementation with relevant internal and external stakeholders.
• He must demonstrate good presentation, communication, coordination, and analytical skills and be fluent in English & Urdu.
• Ability to build positive working relationships, both internally and externally.
• He/she should have demonstrated ability to manage multiple service delivery activities, prioritize tasks, track TATs/SLAs, manage stakeholder expectations, and deliver services within defined timelines.
• Ability to work in a fast-paced environment and coordinate effectively with multiple stakeholders to ensure timely service delivery and resolution of operational issues.

Why join JazzWorld?

As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitmnet to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.

Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.

As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.

At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.