Expert IoT & A2P Service Delivery Engineer

JazzWorld; Lahore; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

JazzWorld in Lahore, Pakistan is seeking an Expert Service Delivery Engineer to oversee end-to-end provisioning for A2P, M2M and IoT, coordinating with Sales, Product, IT, Core Network, Billing and operations to ensure timely service delivery.

The role requires strong English and Urdu communication, experience in digital solutions, and the ability to manage multiple delivery streams while meeting TATs/SLAs. Local candidates preferred.

Qualifications

• Hands-on experience in service delivery and provisioning of digital solutions.
• Experience with M2M & IoT service delivery, provisioning, connectivity, SIM management.
• Fluent in English and Urdu; strong presentation and coordination skills.
• Ability to manage multiple service delivery activities and meet SLAs.

Responsibilities

• Manage end-to-end provisioning and service delivery activities for A2P, M2M & IoT, and other Digital & Smart Solutions.
• Coordinate with cross-functional teams to ensure smooth and timely service delivery.
• Handle provisioning and implementation of A2P services including sender IDs, connectivity, configurations, testing, and activation.
• Coordinate end-to-end delivery of M2M & IoT solutions including SIM provisioning, APN configuration, device connectivity, testing, and handover.
• Act as the main contact for Sales channels for service delivery matters and manage expectations.
• Identify process gaps and recommend improvements for provisioning and workflows.
• Support onboarding and testing of new products to assess viability before rollout.
• Ensure customer handover and closure after successful provisioning and testing.

Skills

Service Delivery

M2M & IoT

Digital Solutions

APN configuration

English & Urdu fluency

Stakeholder coordination

Testing & provisioning

Tools

vPABX

P2A

A2P

PABX

Cell Tracking

Job description

JazzWorld in Lahore, Pakistan is seeking an Expert Service Delivery Engineer to oversee end-to-end provisioning for A2P, M2M and IoT, coordinating with Sales, Product, IT, Core Network, Billing and operations to ensure timely service delivery.

The role requires strong English and Urdu communication, experience in digital solutions, and the ability to manage multiple delivery streams while meeting TATs/SLAs. Local candidates preferred.