Senior Project Delivery Lead - Global Ops (Night Shift)

Kamayi; Lahore; On-site; PKR 1,116,000 - 1,674,000; Full time

Job summary

Kamayi seeks a Project Delivery Manager - Operations to lead the delivery of services for U.S.-based clients in Lahore. This full-time role requires strong managerial skills, with responsibilities including team leadership, client management, and operational oversight. The ideal candidate has 10-12 years of BPO experience, with a focus on delivering KPIs and improving processes. A bachelor's degree is essential, alongside proficiency in project management tools and strong communication skills. Flexibility for night shifts is required.

Qualifications

• 10-12 years of progressive experience in BPO operations.
• 5-7 years in managerial or senior delivery leadership roles.
• Proven experience managing large-scale operations.

Responsibilities

• Lead and manage operational teams for U.S.-based client portfolios.
• Drive operational excellence and monitor team performance.
• Maintain strong client relationships and ensure satisfaction.

Skills

Operational excellence

Client management

Team leadership

Data-driven decision-making

Education

Bachelor's degree in Business Administration or related field

Master's degree

Tools

Jira

Microsoft Excel

Power BI

Tableau

Job description

Kamayi seeks a Project Delivery Manager - Operations to lead the delivery of services for U.S.-based clients in Lahore. This full-time role requires strong managerial skills, with responsibilities including team leadership, client management, and operational oversight. The ideal candidate has 10-12 years of BPO experience, with a focus on delivering KPIs and improving processes. A bachelor's degree is essential, alongside proficiency in project management tools and strong communication skills. Flexibility for night shifts is required.