Night-Shift Operations Team Lead (Excel & KPIs)

Hirestaff.ai; Karachi Division; On-site; PKR 1,339,000 - 2,009,000; Full time

Job summary

Hirestaff.ai is seeking a dynamic Team Lead – Operations to oversee a night shift team in an on-site Karachi location. The role requires strong leadership, analytical capabilities, and a knack for improving processes in a fast-paced environment.

You will mentor a 15–30+ member team, drive KPI performance, and coordinate across departments to ensure smooth daily operations. Night shift experience and excellent MS Excel skills are preferred.

Qualifications

• Experience leading large teams (15–30+ members) with coaching and performance management.
• Strong MS Excel skills for data analysis and reporting.
• Excellent communication and attention to detail required.
• Analytical, problem-solving mindset with ability to drive improvements.

Responsibilities

• Lead and manage daily operations to ensure smooth workflow and productivity.
• Supervise, mentor, and support a large team to meet performance targets.
• Monitor KPIs and prepare regular performance and operations reports.
• Analyze data using MS Excel functions (e.g., VLOOKUP, Pivot Tables).
• Identify process gaps and implement efficiency/quality improvements.
• Handle escalations and resolve operational issues promptly.
• Ensure adherence to company policies, procedures, and standards.
• Coordinate with internal departments for seamless task execution.
• Maintain accurate documentation and operational records.

Skills

Team leadership

Analytical thinking

Communication

People management

Tools

MS Excel

Job description

Hirestaff.ai is seeking a dynamic Team Lead – Operations to oversee a night shift team in an on-site Karachi location. The role requires strong leadership, analytical capabilities, and a knack for improving processes in a fast-paced environment.

You will mentor a 15–30+ member team, drive KPI performance, and coordinate across departments to ensure smooth daily operations. Night shift experience and excellent MS Excel skills are preferred.