Medicare Night Shift Supervisor — Lead, Coach & Grow (Lahore)

PiRails Private Limited; Lahore; On-site; PKR 1,339,000 - 2,344,000; Full time

Benefits offered by this job

High-performance bonuses

Career growth and advancement

Ownership of a growing US-focused CAMO

Job summary

PiRails Private Limited is seeking an experienced Medicare Supervisor to lead US Medicare live-transfer campaigns from our Lahore on-site night shift. The role focuses on supervising, coaching, and maintaining quality and compliance across the call floor.

The ideal candidate will have hands-on experience supervising Medicare campaigns, real-time monitoring, and strong leadership capabilities to drive performance and achieve KPIs in a fast-paced environment.

Qualifications

• 2+ years of proven experience supervising US Medicare live-transfer campaigns.
• Strong floor-control and team-management skills.
• Excellent objection-handling and problem-solving abilities.
• Experience with real-time call monitoring and quality assurance.
• Excellent spoken English and professional communication skills.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong leadership, accountability, and decision-making skills.
• Willingness to work night shifts on-site in Lahore.

Responsibilities

• Supervise day-to-day operations of US Medicare live-transfer campaigns.
• Manage floor performance, agent productivity, and campaign KPIs in real time.
• Monitor calls and provide timely coaching and feedback to agents.
• Support agents with objection handling and challenging customer interactions.
• Ensure adherence to applicable TCPA requirements and internal compliance procedures.
• Ensure leads and beneficiaries are handled according to applicable qualification criteria.
• Identify performance gaps and implement corrective actions.
• Maintain consistent quality standards across the campaign.
• Prepare and communicate performance reports and operational updates.
• Lead, motivate, and develop the campaign team to achieve performance targets.

Job description

PiRails Private Limited is seeking an experienced Medicare Supervisor to lead US Medicare live-transfer campaigns from our Lahore on-site night shift. The role focuses on supervising, coaching, and maintaining quality and compliance across the call floor.

The ideal candidate will have hands-on experience supervising Medicare campaigns, real-time monitoring, and strong leadership capabilities to drive performance and achieve KPIs in a fast-paced environment.