Senior Manager, Loyalty & Pricing Platform Operations
Mashreq Bank PSC
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Job summary
Mashreq Bank PSC in Pakistan is seeking a senior production support leader responsible for the Loyalty & Pricing applications and customer experience systems, including chatbot and IVR. You will oversee 24x7 production support, manage delivery within SLA, schedule, budget and scope, and guide the team to high quality outcomes.
Responsibilities include requirement gathering, analysis, test scope, UAT support, vendor and stakeholder coordination, and knowledge sharing to prevent blockers and
Job description
Mashreq Bank PSC in Pakistan is seeking a senior production support leader responsible for the Loyalty & Pricing applications and customer experience systems, including chatbot and IVR. You will oversee 24x7 production support, manage delivery within SLA, schedule, budget and scope, and guide the team to high quality outcomes.
Responsibilities include requirement gathering, analysis, test scope, UAT support, vendor and stakeholder coordination, and knowledge sharing to prevent blockers and
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