VP, Self-Service Banking & Channel Delivery

Mashreq; Karachi Division; On-site; PKR 2,500,000 - 4,500,000; Full time

Job summary

Mashreq in Karachi, Pakistan is seeking a leader to oversee the delivery, support, and ongoing enhancement of Self-Service Channels including ATMs, CDMs, kiosks, and payment systems. The role ensures availability, security, performance, and regulatory compliance while driving technology transformation and customer experience improvements.

The position also manages project implementations, application enhancements, and operational initiatives to support business growth, reduce risk, and maintain

Qualifications

• Experience leading delivery and enhancement of self-service banking channels.
• Strong knowledge of ATM/CDM/kiosk/payment systems would be advantageous.
• Experience with security, regulatory compliance, and risk management in banking.

Responsibilities

• Lead and manage the delivery, support, and continuous enhancement of Self-Service Channels (ATMs, CDMs, Kiosks, and Payment Systems).
• Ensure availability, security, performance, and regulatory compliance of these platforms.
• Drive technology transformation, system optimization, and customer experience improvements.
• Oversee successful project implementations, application enhancements, and operational initiatives to support business growth and maintain uninterrupted banking services.

Job description

To lead and manage the delivery, support, and continuous enhancement of the Bank's Self-Service Channels, including ATMs, Cash Deposit Machines (CDMs), Kiosks, and Payment Systems.
The role is responsible for ensuring the availability, security, performance, and regulatory compliance of these platforms while driving technology transformation, system optimization, and customer experience improvements.
The position also oversees the successful implementation of projects, application enhancements, and operational initiatives to support business growth, reduce operational risk, and maintain uninterrupted banking services.