Senior Manager, Loyalty & Pricing Platform Ops

Mashreq Careers; Pakistan; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

Mashreq Careers is seeking a seasoned professional to lead production support and delivery for Loyalty & Pricing applications. You will also oversee support for customer experience apps like chatbot and IVR, ensuring SLA-compliant operations across multiple locations with testing and quality controls.

The role requires developing strategic support plans, managing 24x7 operations, and coordinating with business users, vendors, and technology stakeholders while mentoring a team and driving

Responsibilities

• Lead production support & delivery for Loyalty & Pricing apps.
• Lead production support for customer experience apps (chatbot, IVR).
• Manage production support at technology COV locations within SLA, schedule, budget & scope; oversee testing & quality controls.
• Develop and execute the support strategy; ensure 24x7 support for Loyalty & Pricing system.
• Handle requirement gathering, analysis, functional specs, test scope, test case review, UAT support, and change implementation.
• Interact with Business Users, Vendors & Tech Stakeholders; vendor management & quality assurance; monthly service reporting.
• Mentor the team, lead day-to-day operations, and help clear blockers.
• Document learnings and run knowledge sharing sessions.
• Be open to new applications responsibilities and learn required tech skills.

Skills

Production support leadership

SLA management

Stakeholder management

Team mentoring

UAT support

Vendor management

Quality assurance

Job description

Mashreq Careers is seeking a seasoned professional to lead production support and delivery for Loyalty & Pricing applications. You will also oversee support for customer experience apps like chatbot and IVR, ensuring SLA-compliant operations across multiple locations with testing and quality controls.

The role requires developing strategic support plans, managing 24x7 operations, and coordinating with business users, vendors, and technology stakeholders while mentoring a team and driving