Remittance Operations Team Lead

Mashreq; Pakistan; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Mashreq in Pakistan seeks a seasoned back-office payments specialist to handle inward and outward remittance processing, ensuring accuracy and compliance with turnaround times and procedures. You will liaise with internal and external customers to resolve issues and uphold service quality.

The role requires 4–5 years in a financial back office, solid knowledge of payment flows, and strong communication. You will support digitization initiatives, maintain records, and contribute to process

Qualifications

• 4-5 years’ experience in a financial industry back office operation preferably payment operations.
• Strong interpersonal skills.
• Sound knowledge of Payment Flows.
• Good verbal/written communication and computer operating skills.
• Good knowledge of general banking rules and regulations.
• Demonstrated Leadership
• Ability to contribute to Outward/Inward/AAT digitization program.

Responsibilities

• Verify transactions within established delivery standards, with accuracy and in compliance with operating procedures.
• Contact customers (internal/external) to seek clarification and sort out the issues efficiently and satisfactorily to provide error free service.
• Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently.
• Maintain and update documents and correspondence record systematically to ensure efficient retrieval.
• Identify gaps and recommend improvements in system and procedure to enhance efficiency minimize risk and improve delivery standards.
• Record data, errors, complaints in PMIS accurately and encourage processors for the same, to monitor productivity of each staff and take corrective action wherever applicable.
• Attend all enquiries/complaints (internal/external) promptly. Eye for Detail to ensure enquiries / complaints are resolved timely.
• Preparation of BRD, raising URF, performing necessary testing related to changes/enhancements.

Skills

Interpersonal skills

Communication

Payment operations knowledge

Analytical skills

Leadership

PMIS familiarity

Banking regulations

Tools

PMIS

Job description

Mashreq in Pakistan seeks a seasoned back-office payments specialist to handle inward and outward remittance processing, ensuring accuracy and compliance with turnaround times and procedures. You will liaise with internal and external customers to resolve issues and uphold service quality.

The role requires 4–5 years in a financial back office, solid knowledge of payment flows, and strong communication. You will support digitization initiatives, maintain records, and contribute to process