Senior L&D Specialist

IPS Pakistan; Lahore; On-site; PKR 1,116,000 - 1,562,000; Full time

Benefits offered by this job

Health Insurance

Fuel Allowance

Competitive Salary

Career Growth

Learning Opportunities

Job summary

IPS (Information Process Solutions) Pakistan is seeking an experienced Senior L&D Specialist to lead and execute learning initiatives that strengthen employee capabilities and drive business growth.

The ideal candidate will excel in Training Needs Analysis, instructional design, facilitation, leadership development, learning analytics, LMS administration, and stakeholder management. You will manage end-to-end programs, measure impact, and collaborate with HR partners to close capability gaps.

Qualifications

• Bachelor's degree in HR, Business Administration, Organizational Psychology, Education, or related field.
• 3–6 years of relevant L&D/Training experience in fast-paced corporate environments.
• Proven ability to independently manage training programs and L&D projects.

Responsibilities

• Design, implement, and continuously improve L&D programs aligned with organizational goals and competency frameworks.
• Conduct Training Needs Analysis using performance data, manager feedback, and surveys to identify learning priorities.
• Plan, coordinate, and deliver onboarding, technical, soft-skill, leadership, and compliance training programs.
• Develop and update training materials, facilitator guides, presentations, assessments, and e-learning content.
• Facilitate engaging classroom, virtual, and blended learning sessions with adult-learning methodologies.
• Support leadership development, succession planning, mentoring, and high-potential development initiatives.
• Partner with managers and HR Partners to identify performance gaps and implement targeted interventions.
• Track attendance, completion, assessment scores, feedback, and business impact; prepare L&D dashboards.
• Manage LMS activities including course assignments, learner records, and calendars.
• Collaborate with department heads, SMEs, and external providers to deliver effective learning solutions.
• Measure training effectiveness via feedback, assessments, and post-training performance.
• Research emerging L&D trends and technologies to drive continuous improvement.
• Develop and maintain training calendars; coordinate logistics and participants.
• Maintain accurate training records and compliance documentation.
• Lead or contribute to strategic HR/L&D initiatives such as competency mapping and onboarding enhancements.

Skills

L&D Knowledge

Training Delivery

Instructional Design

Business Acumen

Analytical Skills

Communication

Stakeholder Management

Project Management

Coaching & Development

Technology

Education

Bachelor's degree in HR/BA/Organizational Psychology/Education

Master's degree or L&D certification preferred

Tools

LMS platforms

AI tools

HRIS

Job description

IPS (Information Process Solutions) Pakistan is looking for an experienced and results-driven Senior L&D Specialist to lead and execute learning and development initiatives that strengthen employee capabilities, improve performance, and support business growth.

The ideal candidate will have strong expertise in Training Needs Analysis, instructional design, facilitation, leadership development, learning analytics, LMS administration, and stakeholder management.

Major Job Responsibilities

• Learning & Development Strategy: Design, implement, and continuously improve L&D programs aligned with organizational goals, business requirements, competency frameworks, and employee development needs.
• Training Needs Analysis: Conduct TNA using performance data, manager feedback, employee assessments, competency gaps, surveys, and business requirements to identify learning priorities.
• Training Program Management: Plan, coordinate, and deliver onboarding, technical, soft-skills, leadership, customer service, communication, compliance, and functional training programs.
• Learning Content Development: Develop and update training materials, facilitator guides, presentations, assessments, e-learning content, job aids, SOP-based learning materials, and other learning resources.
• Facilitation & Delivery: Facilitate engaging classroom, virtual, and blended learning sessions using adult-learning methodologies, activities, simulations, case studies, and practical exercises.
• Leadership & Career Development: Support leadership development, succession planning, career development, mentoring, coaching, and high-potential employee development initiatives.
• Performance & Capability Development: Partner with managers and HR Business Partners to identify performance gaps and implement targeted development interventions.
• Learning Analytics & Effectiveness: Track attendance, completion rates, assessment scores, learner feedback, knowledge retention, behavioral change, and business impact. Prepare L&D dashboards and management reports.
• LMS & Learning Technology: Manage LMS activities including course assignments, learner records, completion tracking, assessments, training calendars, and learning reports.
• Stakeholder Management: Collaborate with HR, department heads, team leaders, SMEs, and external training providers to identify requirements and deliver effective learning solutions.
• Training Evaluation: Measure training effectiveness through learner feedback, knowledge assessments, post-training performance, manager feedback, and business KPIs.
• Continuous Improvement: Research emerging L&D trends, learning technologies, instructional design practices, and industry best practices.
• Training Calendar & Coordination: Develop and maintain monthly and quarterly training calendars, coordinate trainers and participants, manage logistics, and ensure timely execution.
• Documentation & Compliance: Maintain accurate training records, employee learning histories, competency documentation, evaluations, certifications, and other L&D documentation.
• L&D Projects: Lead or contribute to strategic HR/L&D initiatives including competency mapping, employee engagement, assessment centers, career frameworks, onboarding enhancement, and organizational development programs.

Required Knowledge, Skills & Abilities

AreaRequirements

• L&D KnowledgeStrong understanding of L&D principles, adult learning, instructional design, competency development, TNA, and training evaluation.
• Training DeliveryStrong presentation, facilitation, public speaking, coaching, and classroom management skills.
• Instructional DesignAbility to design structured learning journeys, training modules, assessments, facilitator guides, and learning materials.
• Business AcumenAbility to understand business requirements and translate organizational challenges into practical L&D solutions.
• Analytical SkillsStrong analytical and problem-solving abilities with experience using training data, performance metrics, surveys, and dashboards.
• CommunicationExcellent written and verbal communication skills with the ability to engage employees, managers, senior leadership, and external stakeholders.
• Stakeholder ManagementAbility to build strong relationships with department heads, managers, trainers, SMEs, and employees.
• Project ManagementAbility to manage multiple L&D initiatives, timelines, stakeholders, vendors, and training programs simultaneously.
• Coaching & DevelopmentKnowledge of coaching, mentoring, feedback, performance improvement, career development, and leadership development.
• TechnologyComfortable using LMS platforms, digital learning tools, virtual training technologies, AI-enabled learning tools, and HR technology.

Other / IT Skills

• Microsoft Office Suite: Advanced knowledge of PowerPoint, Excel, Word, and Outlook.
• PowerPoint: Ability to create professional, engaging, and visually effective training presentations.
• Excel: Ability to create training trackers, dashboards, reports, pivot tables, and analyze L&D data.
• LMS: Experience using or administering Learning Management Systems.
• Virtual Training: Proficiency with Microsoft Teams, Zoom, Google Meet, or similar platforms.
• E-Learning Tools: Knowledge of Articulate Storyline/Rise, Canva, or similar content-development tools is preferred.
• HRIS: Working knowledge of HRIS and employee learning/training modules.
• AI Tools: Ability to leverage AI tools for content development, assessments, training personalization, research, and productivity.
• Reporting & Dashboards: Ability to develop and present L&D dashboards and management reports.
• Digital Learning: Understanding of blended learning, e-learning, microlearning, virtual learning, and self-paced learning methodologies.

Education & Experience

Education

Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Education, or a related field.

A Master's degree or relevant L&D certification will be preferred.

Experience

• 3–6 years of relevant experience in Learning & Development, Training, Talent Development, or Organizational Development.
• Experience in BPO, IT, SaaS, healthcare, construction, or other fast-paced corporate environments will be an advantage.
• Proven experience independently managing training programs and L&D projects.
• Experience working with senior stakeholders and business leaders is preferred.

Key Performance Indicators (KPIs)

• Training completion rate
• Training attendance and participation
• Training effectiveness scoreLearner satisfaction score
• Knowledge/assessment improvement
• Post-training performance improvement
• Training Needs Analysis completion
• L&D program implementation rate
• Employee development plan completion
• Leadership development program effectiveness
• LMS data accuracy and utilization
• Internal trainer/facilitator effectiveness
• Training ROI and business impact
• Employee capability and competency improvement

Perks & Benefits

• Competitive Salary: PKR 100,000 – 140,000
• Fuel Allowance/Benefit
• Health Insurance
• Professional growth and career development opportunities
• Learning and development opportunities
• Exposure to a dynamic and fast-paced corporate environment
• Opportunity to work on strategic HR and organizational development initiatives