Senior IT Support Engineer - L1/L2, Systems & Security

Tkxel LLC; Lahore; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

Tkxel LLC in Lahore, Pakistan seeks an IT Support Engineer to deliver L1/L2 technical assistance, troubleshoot hardware, software, Windows, and infrastructure issues, and coordinate with Network, System, and Cybersecurity teams for reliable IT operations.

The role includes managing Active Directory users, Group Policy, authentication, DNS/DHCP, VPN, and network connectivity; provisioning devices and maintaining technical documentation for the team.

Qualifications

• Bachelor's degree or diploma in IT, CS, or related field.
• 3–5 years of experience in IT infrastructure and support.
• Relevant certifications preferred (e.g. CCNA, Microsoft, Linux).

Responsibilities

• Provide L1/L2 support for hardware, software, Windows, and infrastructure issues.
• Troubleshoot desktops, laptops, applications, drivers, Windows updates, and system performance.
• Manage Active Directory users, computers, Group Policy, authentication, and domain issues.
• Troubleshoot LAN, WAN, Wi-Fi, DNS, DHCP, VPN, and Internet connectivity issues.
• Manage IT hardware, assets, inventory, repairs, and replacements.
• Support conference rooms, displays, audio/video systems, and meeting equipment.
• Support Microsoft Entra ID, Intune, Autopilot, Microsoft 365, and Exchange Online.
• Support endpoint security, Kaspersky, Wazuh, and security monitoring activities.
• Support VMware ESXi and virtual machine environments.
• Perform device provisioning, configuration, deployment, and maintenance.
• Maintain technical documentation, troubleshooting procedures, and asset records.
• Handle escalated incidents and perform basic root-cause analysis.
• Provide technical guidance to Junior IT Support Engineers and Helpdesk staff.

Skills

Troubleshooting

Incident Management

Root Cause Analysis

Endpoint & Infra Support

Network Troubleshooting

Security & Compliance

Documentation

Team Collaboration

Education

Bachelor's degree or diploma in IT/CS

Tools

CCNA

Microsoft certifications

Linux

Job description

Tkxel LLC in Lahore, Pakistan seeks an IT Support Engineer to deliver L1/L2 technical assistance, troubleshoot hardware, software, Windows, and infrastructure issues, and coordinate with Network, System, and Cybersecurity teams for reliable IT operations.

The role includes managing Active Directory users, Group Policy, authentication, DNS/DHCP, VPN, and network connectivity; provisioning devices and maintaining technical documentation for the team.