Senior Group Life Claims Operations Specialist

Rozeegpt; Karachi Division; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

EFU Life Assurance Ltd. in Karachi seeks an Assistant Manager for the Group Life Insurance Claims Operations Department to oversee end-to-end processing of complex and high-value life insurance claims.

The role emphasizes accuracy, regulatory compliance, and collaboration across internal teams and external partners. You will apply analytical thinking and sound judgment to assess claims, support continuous improvements, and lead stakeholders without direct people management responsibility.

Qualifications

• Strong analytical thinking and sound judgment for claim decisions.
• Ability to coordinate across internal teams and external partners.
• Effective collaboration and leadership to influence colleagues without direct management.

Responsibilities

• Oversee end-to-end processing of complex, high-value group life claims.
• Review claims for compliance with policy, regulations and contracts.
• Coordinate with underwriting, legal, and finance to investigate and settle claims.
• Engage with healthcare providers, legal reps, and third-party administrators.
• Apply analytical thinking to assess details and approve or deny claims.
• Support process improvements in claims workflows.
• Use MS Office to generate reports and monitor performance.
• Leverage Power BI for data visualization and analytics.
• Maintain confidentiality of client and company information.
• Communicate status updates clearly with stakeholders.
• Demonstrate integrity and professionalism in claims operations.
• Provide guidance to peers without direct team management.

Skills

Analytical thinking

Leadership

Collaboration

Tools

MS Office

Power BI

Job description

EFU Life Assurance Ltd. in Karachi seeks an Assistant Manager for the Group Life Insurance Claims Operations Department to oversee end-to-end processing of complex and high-value life insurance claims.

The role emphasizes accuracy, regulatory compliance, and collaboration across internal teams and external partners. You will apply analytical thinking and sound judgment to assess claims, support continuous improvements, and lead stakeholders without direct people management responsibility.