Senior Airport Services Lead: Passenger Experience

Emirates; Karachi Division; On-site; PKR 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Competitive salary package

Employee benefits

Job summary

Emirates Karachi is looking for a Senior Airport Services Agent to ensure high standards of passenger service across check-in, boarding, baggage, and special services. You will coordinate with ground handling teams and support the operational staff to ensure smooth, on-time departures.

The ideal candidate has at least three years in airline operations, fluency in English and the local language, and knowledge of DCS/CRS with Microsoft Office proficiency. Right to work in Pakistan is required.

Qualifications

• 3+ years airline industry experience.
• Fluency in English and local language.
• Knowledge of DCS and CRS systems.
• Strong customer service and communication skills.

Responsibilities

• Deliver passenger service across check-in, boarding, special services and baggage handling.
• Coordinate with ground handling agents and service providers.
• Provide administrative support to the Airport Services team.
• Support boarding priorities and post-flight reconciliation.

Skills

Customer service

Communication skills

English proficiency

Microsoft Office

Team coordination

Education

O' Level or equivalent

Professional training in Passenger Services/Handling

Tools

DCS

CRS

Job description

Emirates Karachi is looking for a Senior Airport Services Agent to ensure high standards of passenger service across check-in, boarding, baggage, and special services. You will coordinate with ground handling teams and support the operational staff to ensure smooth, on-time departures.

The ideal candidate has at least three years in airline operations, fluency in English and the local language, and knowledge of DCS/CRS with Microsoft Office proficiency. Right to work in Pakistan is required.