Senior Airport Services Agent, Karachi

Emirates; Karachi Division; On-site; PKR 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Competitive salary package

Employee benefits

Job summary

Emirates Karachi is looking for a Senior Airport Services Agent to ensure high standards of passenger service across check-in, boarding, baggage, and special services. You will coordinate with ground handling teams and support the operational staff to ensure smooth, on-time departures.

The ideal candidate has at least three years in airline operations, fluency in English and the local language, and knowledge of DCS/CRS with Microsoft Office proficiency. Right to work in Pakistan is required.

Qualifications

• 3+ years airline industry experience.
• Fluency in English and local language.
• Knowledge of DCS and CRS systems.
• Strong customer service and communication skills.

Responsibilities

• Deliver passenger service across check-in, boarding, special services and baggage handling.
• Coordinate with ground handling agents and service providers.
• Provide administrative support to the Airport Services team.
• Support boarding priorities and post-flight reconciliation.

Skills

Customer service

Communication skills

English proficiency

Microsoft Office

Team coordination

Education

O' Level or equivalent

Professional training in Passenger Services/Handling

Tools

DCS

CRS

Job description

Job Purpose

At Emirates, we connect people and cultures across the world through our extensive global network. Our people are at the heart of everything we do, delivering safe, seamless and memorable experiences to millions of passengers every year. We are looking for a passionate and customer-focused

Job Purpose

At Emirates, we connect people and cultures across the world through our extensive global network. Our people are at the heart of everything we do, delivering safe, seamless and memorable experiences to millions of passengers every year. We are looking for a passionate and customer-focused Senior Airport Services Agent to join our team and play a key role in delivering the high standards of service that Emirates is known for.

As a Senior Airport Services Agent, you will be responsible for delivering a consistently high standard of passenger service across check-in, boarding, special services, baggage services, ticketing and the Emirates Lounge. You will ensure that all operational activities are completed accurately and within the required timeframes, while adhering to Emirates' safety, security, service and operational standards. The role also involves supporting the operational team, coordinating with ground handling agents and service providers, and providing administrative and supervisory support when required.

You will provide friendly, efficient and professional passenger service across check-in, transfer desks, special services and boarding gates, ensuring that passenger requirements are met in line with established service standards. You will support boarding activities, including boarding priorities, announcements, baggage checks, staff briefings and post-flight reconciliation, helping ensure the safe and on-time departure of Emirates flights. The role requires you to guide and support team members, monitor passenger queues, particularly for premium customers, and assist with excess baggage, visa queries, delays, disruptions and denied boarding situations.

You will also coordinate and monitor Emirates Chauffeur-drive services, oversee baggage arrival processes and assist passengers with missing or damaged baggage, ensuring appropriate follow-up and communication. During operational disruptions, you will support the implementation of the Options Scheme and take appropriate action to retain customer confidence and loyalty. You will carry out credit card verification and travel document checks, complete pre- and post-flight documentation, flight files and statistical records, and ensure compliance with all safety and security procedures.

In addition to frontline responsibilities, you will provide administrative support to the Airport Services Manager, Airport Services Officer and Airport Services Supervisor. This will include assisting with roster preparation, monitoring attendance discrepancies, coordinating ad hoc projects, responding to passenger queries and complaints, processing invoices, maintaining operational records and stationery, and coordinating with service providers to ensure facilities and equipment remain at the required Emirates standard. You will also support baggage-related follow-up, reservations and ticketing activities when required, provide frontline assistance during resource shortages, and contribute to the induction and onboarding of new team members.

Qualification

We are looking for candidates with a minimum of O' Level or equivalent, along with recognised professional training in Passenger Services and Handling, Ground Operations, Reservations, Fares and Ticketing. A minimum of three years’ airline industry experience is required, particularly for candidates working in an outstation environment. You should have a good understanding of Departure Control Systems (DCS), Computerised Reservation Systems (CRS), check-in and passenger handling procedures, together with strong customer service and communication skills. Fluency in spoken and written English and the local language is required, along with proficiency in Microsoft Office applications. The ideal candidate will be organised, proactive and customer-focused, with the ability to manage multiple priorities and remain calm and effective in a fast-paced airport environment. The candidate must have a right to work and live in Pakistan.

if you are passionate about aviation, customer service and creating exceptional passenger experiences, we would love to hear from you. Join Emirates and become part of a diverse, international team that connects the world, one journey at a time.

Salary & benefits

A competitive salary package is offered, together with a comprehensive range of employee benefits in line with company policy.