Sales/ Support Agents

The Car Traders UK; Lahore; On-site; PKR 446,000 - 781,000; Full time

Job summary

The Car Traders UK in Lahore is seeking Sales/Support Agents for a full-time, on-site role. You will handle inquiries, guide customers through the sales process, and address post-sale support to ensure a positive experience.

Ideal candidates combine customer-centric communication with basic technical knowledge, CRM proficiency, and prior experience in automotive retail or sales. This position emphasizes professional service and teamwork in a busy environment.

Qualifications

• Strong Customer Support and Customer Satisfaction skills to manage inquiries, resolve issues, and maintain positive client relationships.
• Technical Support capabilities to understand vehicle-related information and assist customers with basic technical questions or concerns.
• Analytical Skills to assess customer needs, interpret information, and offer suitable product and service solutions.
• Excellent Communication skills, both verbal and written, to interact clearly and professionally with diverse customers and team members.
• Previous experience in sales, customer service, or automotive retail is preferred.
• Ability to work on-site in Johar Town Lahore, manage multiple tasks, and perform in a fast-paced environment.
• Comfort with using CRM systems, email, and basic office software for documentation

Responsibilities

• Handle customer inquiries in person, over the phone, and online.
• Guide customers through the sales process and explain pricing.
• Address support issues and resolve complaints to ensure satisfaction.
• Maintain accurate records of customer interactions.
• Follow up on leads and coordinate with internal departments.
• Contribute to achieving sales and service targets.

Skills

Customer support

Customer satisfaction

Technical support

Analytical skills

Communication skills

Sales experience

Automotive retail

On-site work

CRM systems

Tools

CRM software

Job description

Company Description

The Car Traders UK is a retail automotive company headquartereda London, United Kingdom. The company focuses on providing a wide range of vehicles and related services to individual buyers and business customers. With a commitment to transparent transactions and reliable service, The Car Traders UK aims to build long-term relationships with clients. The organization values professionalism, customer satisfaction, and consistent service quality, creating a supportive environment for sales and support teams.

Role Description

This is a full-time, on-site role for Sales/Support Agents based in Lahore. In this position, team members handle customer inquiries in person, over the phone, and through digital channels, providing information about vehicles, pricing, and services. Day-to-day responsibilities include guiding customers through the sales process, addressing support issues, resolving complaints, and ensuring a positive customer experience. Agents will maintain accurate records of customer interactions, follow up on leads, coordinate with internal departments, and contribute to meeting sales and service performance targets. The role requires consistent professional communication, strong problem-solving skills, and the ability to support customers before and after sales.

Qualifications

• Strong Customer Support and Customer Satisfaction skills to manage inquiries, resolve issues, and maintain positive client relationships.
• Technical Support capabilities to understand vehicle-related information and assist customers with basic technical questions or concerns.
• Analytical Skills to assess customer needs, interpret information, and offer suitable product and service solutions.
• Excellent Communication skills, both verbal and written, to interact clearly and professionally with diverse customers and team members.
• Previous experience in sales, customer service, or automotive retail is preferred.
• Ability to work on-site in Johar Town Lahore, manage multiple tasks, and perform in a fast-paced environment.
• Comfort with using CRM systems, email, and basic office software for documentation