Remote Senior Identity & Privileged Access Support Engineer

Netwri; Lahore; Remoto; PKR 19.380.000 - 24.917.000; Tempo pieno

Vantaggi offerti da questo lavoro

Continuous learning opportunities

Team-oriented environment

Descrizione del lavoro

Netwrix seeks a Senior Technical Support Engineer to lead investigations into complex issues, mentor engineers, and act as a trusted technical advisor for enterprise accounts. You will combine deep troubleshooting with clear customer communication and internal technical leadership across identity governance and privileged access products.

The role involves on-call weekend coverage once a month, shifts across AMER, APAC, or EMEA, and collaboration with Engineering, R&D and DevOps to improve

Competenze

• 5+ years in technical support or a similar role for enterprise software.
• Level 3 or above on our skills scale across core skills.
• Deep knowledge of two or more identity governance or privileged access products.
• Intermediate knowledge of cybersecurity practices and standards (NIST, CIS, ISO 27001).
• Ability to read code, logs, and stack traces to triage issues before R&D.

Mansioni

• Lead root cause analysis on complex, recurring, high-impact issues and propose sustainable solutions.
• Perform advanced troubleshooting across customer environments with AD, Entra ID, LDAP, databases, networking, and cloud services.
• Identify bottlenecks and optimize performance; collaborate with Engineering, R&D, and DevOps.
• Serve as trusted technical contact for escalated enterprise issues and manage incident responses.
• Prepare escalations for R&D and document findings for broader knowledge sharing.
• Provide technical leadership and mentor junior engineers; contribute to process improvements.
• Develop scripts to automate repetitive diagnostics and improve support efficiency.

Conoscenze

Identity governance

Cybersecurity practices

Code reading

Communication skills

Root cause analysis

Formazione

Bachelor’s degree or equivalent

Strumenti

PowerShell

Exchange

IIS

MS SQL Server

LDAP

Descrizione del lavoro

Netwrix seeks a Senior Technical Support Engineer to lead investigations into complex issues, mentor engineers, and act as a trusted technical advisor for enterprise accounts. You will combine deep troubleshooting with clear customer communication and internal technical leadership across identity governance and privileged access products.

The role involves on-call weekend coverage once a month, shifts across AMER, APAC, or EMEA, and collaboration with Engineering, R&D and DevOps to improve