Remote-First Senior Technical Support Engineer

Netwrix; Lahore; Remote; PKR 2,500,000 - 4,200,000; Full time

Benefits offered by this job

Competitive Health Benefits

Continuous Learning and Development

Collaborative and Innovative Work Env.

Team Town Halls and Career Growth

Job summary

Netwrix is seeking a Senior Technical Support Engineer to lead investigations into complex issues and act as a trusted advisor for enterprise accounts. You will mentor junior engineers and collaborate with Engineering, R&D, and DevOps to improve product reliability.

The role covers complex troubleshooting, structured incident responses, and knowledge-sharing initiatives across the support organization. On-call rotation is required monthly.

Qualifications

• 5+ years in technical support or a similar role supporting enterprise software.
• Level 3 or above on our skills scale (can work independently on common tasks).
• Deep knowledge of two or more identity governance or privileged access products.
• Intermediate knowledge of cybersecurity practices, standards, and technologies (NIST/CIS/ISO).
• Able to read code, logs, and stack traces to triage issues before escalating to R&D.

Responsibilities

• Lead root cause analysis on complex, recurring, high-impact issues and recommend sustainable solutions.
• Perform advanced troubleshooting across customer environments leveraging AD, Entra ID, LDAP, databases, networking and cloud services.
• Identify performance bottlenecks and recommend optimizations.
• Serve as a trusted technical contact for complex escalated enterprise issues.
• Prepare complete escalations to R&D and document findings for knowledge sharing.

Skills

Technical support

Customer communication

Troubleshooting

Security fundamentals

C#/.NET knowledge

Tools

C#

PowerShell

MS SQL Server

IIS

Exchange (on-premises and online)

Active Directory

Job description

Netwrix is seeking a Senior Technical Support Engineer to lead investigations into complex issues and act as a trusted advisor for enterprise accounts. You will mentor junior engineers and collaborate with Engineering, R&D, and DevOps to improve product reliability.

The role covers complex troubleshooting, structured incident responses, and knowledge-sharing initiatives across the support organization. On-call rotation is required monthly.