Remote Order & Billing Analyst

360training; Pakistan; On-site; PKR 670,000 - 1,116,000; Full time

Job summary

360training is seeking an Order Entry Analyst to join our team. You will manage order entry, review and approve orders in Salesforce, process refunds and handle chargebacks as the primary contact for invoiced customers.

The role requires 1–3 years in Finance or Accounting, strong communication, and proficiency with Microsoft Office, Salesforce and NetSuite. You will collaborate with internal teams to ensure accurate invoicing and timely billing.

Qualifications

• Bachelor’s degree in Business, Finance, or Accounting required.
• 1–3 years of professional work experience in Finance or Accounting required.
• Excellent communication, time management, and decision-making skills.
• Ability to multitask and meet deadlines.
• Experience with Microsoft Office Suite preferred.
• Salesforce and NetSuite experience preferred.

Responsibilities

• Work with customers and internal teams to review, process, and approve orders for invoiced accounts.
• Generate daily, weekly, and monthly invoices.
• Complete weekly and monthly billing reconciliations to ensure all customers have been invoiced in a timely manner.
• Cash application for accounts receivable payments.
• Coordinate invoicing expectations with customers.
• Work with internal teams to ensure timely delivery of invoicing.
• Provide billing support to customers as needed.
• Understand and monitor Salesforce and NetSuite Reports.
• Prepare, review, and analyze various reporting data using Excel tools and functions (Pivot Tables, Macros, Vlookups, and other calculation functions).
• Coordinate and lead process improvement projects with cross functional teams.
• Prepare and maintain process documentation as well as identify billing exceptions within Salesforce and Intacct.
• Responsible for handling customer requests for refunds.
• Evaluate refund requests for compliance with company policy.
• Process refunds for all payment processors (E-commerce activity).
• Evaluate and process customer disputes received from merchant services for E-commerce.

Skills

Excellent communication

Time management

Decision-making

Multitasking

Education

Bachelor’s Degree in Business, Finance, or Accounting

Tools

Salesforce

NetSuite

Microsoft Office

Excel

Job description

360training is seeking an Order Entry Analyst to join our team. You will manage order entry, review and approve orders in Salesforce, process refunds and handle chargebacks as the primary contact for invoiced customers.

The role requires 1–3 years in Finance or Accounting, strong communication, and proficiency with Microsoft Office, Salesforce and NetSuite. You will collaborate with internal teams to ensure accurate invoicing and timely billing.