Remote Medical Scribe & Admin Assistant (Part-Time)

GoLean Health; Lahore; On-site; PKR 1,577,000 - 2,246,000; Part time

Job summary

GoLean Health in Lahore is seeking a meticulous Virtual Medical Assistant to support a boutique menopause medicine practice. The role focuses on live medical scribing, clinical documentation, and seamless patient interactions in a high-touch cash-pay environment.

You will work with the physician to manage intake workflows, pre-populate templates, schedule appointments, handle payments, and coordinate lab results while maintaining HIPAA compliance and patient confidentiality.

Qualifications

• Minimum 1 year of experience supporting a US-based healthcare practice.
• Experience with live medical scribing and documenting patient encounters using structured or customized EMR templates.
• Excellent verbal and written English communication with the confidence to communicate directly with patients.
• Strong listening, attention to detail, and ability to accurately document information during live consultations.
• Strong organizational, follow-up, and time-management skills.
• Reliable availability for a dedicated 30-hour-per-week schedule.
• Ability to learn physician-specific workflows and SOPs.

Responsibilities

• Perform live medical scribing during detailed patient consultations and accurately document patient responses, symptoms, severity ratings, and relevant clinical information using established EMR templates.
• Pre-populate intake and follow-up templates before appointments by reviewing previous patient documentation and preparing relevant historical information for the physician.
• Become proficient in the practice's three primary visit workflows: Initial Intake/Consultation, Lab Follow-up, and Regular Follow-up.
• Maintain concise, organized, and accurate documentation that follows the physician's established templates and documentation preferences.
• Manage incoming and outgoing patient communication through phone, text, and email while providing a warm, polished, and professional patient experience.
• Conduct structured pre-screening calls with prospective patients, explain the practice's cash-pay model, and gather relevant information before scheduling.
• Schedule, reschedule, and confirm appointments while managing reminder sequences to help reduce cancellations and no-shows.
• Send patient education materials, forms, medication reminders, and next-step instructions based on established practice workflows.
• Coordinate upfront patient payments approximately 1 to 2 weeks before scheduled appointments according to the practice's payment policies.
• Clearly and professionally communicate payment expectations and assist with occasional special payment arrangements based on the physician's instructions.
• Maintain accurate records of payment-related communication, outstanding follow-ups, and administrative action items.
• Support additional administrative workflows and established practice SOPs as responsibilities evolve.
• Access designated external laboratory portals to retrieve available patient laboratory results.
• Download and accurately upload laboratory reports and other required documents into the appropriate patient record in the EMR.
• Ensure patient documents are properly organized, filed, and available to the physician before scheduled appointments when needed.
• Maintain strict confidentiality and follow HIPAA, information-security, and practice compliance requirements when handling patient information.

Skills

Medical scribing

English communication

Organizational skills

HIPAA compliance

Scheduling

Payment discussions

Attention to detail

Tools

Practice Fusion EMR

External Laboratory Portals

VoIP / Phone system

Job description

GoLean Health in Lahore is seeking a meticulous Virtual Medical Assistant to support a boutique menopause medicine practice. The role focuses on live medical scribing, clinical documentation, and seamless patient interactions in a high-touch cash-pay environment.

You will work with the physician to manage intake workflows, pre-populate templates, schedule appointments, handle payments, and coordinate lab results while maintaining HIPAA compliance and patient confidentiality.