Remote Medical Receptionist & Admin Coordinator (eCW)

Go Lean Health; Karachi Division; Remote; PKR 1,908,000 - 2,290,000; Full time

Job summary

Go Lean Health is seeking a highly organized Medical Receptionist & Clinical Administrative Coordinator to support a U.S.-based gastroenterology practice operating remotely. You will handle patient scheduling, front-desk tasks, prescription coordination, and clinical admin support across two clinic sites.

The role emphasizes managing patient communications, coordinating appointments, processing prescriptions, and obtaining medication authorizations while collaborating with physicians and onsite

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Direct, hands-on experience using eClinicalWorks (eCW) is required.
• Experience in medical reception, patient scheduling, and Medical Assistant-related administrative responsibilities.
• Experience coordinating prescription requests, medication refills, and pharmacy communications.
• Knowledge of medication prior authorizations, insurance verification, and authorization follow-up procedures.
• Familiarity with laboratory, radiology, imaging, and diagnostic appointment scheduling.
• Excellent written and verbal English communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple administrative tasks.
• Comfortable communicating directly with U.S. patients, Physicians, Nurse Practitioners, pharmacies, and insurance representatives.
• Ability to work independently in a remote environment while maintaining consistent communication with the clinic team.

Responsibilities

• Handle inbound and outbound patient calls, respond to inquiries, and provide professional patient support.
• Schedule, reschedule, and coordinate patient appointments, follow-up visits, procedures, and other clinical services using eClinicalWorks (eCW).
• Manage appointment requests, prospective patient leads, reminders, and patient communications through phone, email, and text.
• Process prescription requests, new medication orders, and refill requests using Squad Health according to provider instructions and clinic protocols.
• Coordinate prescription-related communications between patients, providers, and pharmacies.
• Maintain accurate medication documentation, follow up on pending requests, and resolve prescription-related administrative concerns.
• Initiate, process, and follow up on medication prior authorizations, ensuring timely submission of required documentation.
• Verify patient insurance eligibility, benefits, and coverage information for medications, procedures, and services.
• Monitor authorization statuses, address pending or denied requests, and coordinate with insurance representatives and providers.
• Coordinate and schedule laboratory tests, radiology appointments, imaging studies, and other diagnostic services ordered by providers.
• Communicate with laboratories, imaging centers, and patients regarding appointments, preparation instructions, and scheduling requirements.
• Track pending diagnostic orders, follow up on incomplete appointments, and coordinate the receipt and routing of results to providers.

Skills

Hands-on US medical practice support

eClinicalWorks (eCW)

Medical scheduling

Front-desk operations

Patient communication (English)

Remote work independently

Tools

eClinicalWorks (eCW)

Zoiper5

TriFetch

Clinic communication platforms

VPN / Secure workspace tools

Job description

Go Lean Health is seeking a highly organized Medical Receptionist & Clinical Administrative Coordinator to support a U.S.-based gastroenterology practice operating remotely. You will handle patient scheduling, front-desk tasks, prescription coordination, and clinical admin support across two clinic sites.

The role emphasizes managing patient communications, coordinating appointments, processing prescriptions, and obtaining medication authorizations while collaborating with physicians and onsite