Remote Medical Receptionist & Clinical Admin Coordinator

Go Lean Health; Nawabshah; Remote; PKR 1,908,000 - 2,290,000; Full time

Job summary

Go Lean Health is seeking an experienced Medical Receptionist & Clinical Administrative Coordinator to support a U.S.-based gastroenterology practice operating remotely across two locations. The role blends patient scheduling, front-desk duties, prescription coordination, prior authorizations, and coordination of labs and imaging.

You will work closely with physicians, nurse practitioners, and clinic staff to ensure smooth patient care. Candidates must have at least 1 year of U.S.

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Direct, hands-on experience using eClinicalWorks (eCW) is required.
• Experience in medical reception, patient scheduling, and Medical Assistant-related administrative responsibilities.
• Experience coordinating prescription requests, medication refills, and pharmacy communications.
• Knowledge of medication prior authorizations, insurance verification, and authorization follow-up procedures.
• Familiarity with laboratory, radiology, imaging, and diagnostic appointment scheduling.
• Excellent written and verbal English communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple administrative tasks.
• Comfortable communicating directly with U.S. patients, Physicians, Nurse Practitioners, pharmacies, and insurance representatives.

Responsibilities

• Handle inbound and outbound patient calls, respond to inquiries, and provide professional patient support.
• Schedule, reschedule, and coordinate patient appointments, follow-up visits, procedures, and other clinical services using eClinicalWorks (eCW).
• Manage appointment requests, prospective patient leads, reminders, and patient communications through phone, email, and text.
• Process prescription requests, new medication orders, and refill requests using Squad Health according to provider instructions and clinic protocols.
• Coordinate prescription-related communications between patients, providers, and pharmacies.
• Maintain accurate medication documentation, follow up on pending requests, and resolve prescription-related administrative concerns.
• Initiate, process, and follow up on medication prior authorizations, ensuring timely submission of required documentation.
• Verify patient insurance eligibility, benefits, and coverage information for medications, procedures, and services.
• Monitor authorization statuses, address pending or denied requests, and coordinate with insurance representatives and providers.
• Coordinate and schedule laboratory tests, radiology appointments, imaging studies, and other diagnostic services ordered by providers.
• Communicate with laboratories, imaging centers, and patients regarding appointments, preparation instructions, and scheduling requirements.
• Track pending diagnostic orders, follow up on incomplete appointments, and coordinate the receipt and routing of results to providers.

Skills

US medical practice experience

eClinicalWorks (eCW)

Medical scheduling

Prescription coordination

Insurance verification

Lab and radiology scheduling

English communication

Organization

Remote work

Tools

eClinicalWorks (eCW)

Zoiper5

TriFetch

Clinic communication tools

VPN/Secure workspace

Job description

Go Lean Health is seeking an experienced Medical Receptionist & Clinical Administrative Coordinator to support a U.S.-based gastroenterology practice operating remotely across two locations. The role blends patient scheduling, front-desk duties, prescription coordination, prior authorizations, and coordination of labs and imaging.

You will work closely with physicians, nurse practitioners, and clinic staff to ensure smooth patient care. Candidates must have at least 1 year of U.S.