Remote IT Help Desk Engineer

Contour Software Pvt Ltd; Islamabad; Vor Ort; PKR 781.000 - 1.228.000; Vollzeit

Benefits dieser Stelle

Market-leading salary

Medical Coverage – Self & Dependents

Provident Fund

Employee bonuses (performance-based)

Home Internet Subsidy

Conveyance Allowance

Life Benefit

Lunch/Dinner

Professional Development Budget

Recreational area

On-shore training opportunities

Zusammenfassung

Contour Software Pvt Ltd in Islamabad is seeking an IT Support Engineer to deliver IT help desk support, manage Microsoft 365 services, and troubleshoot connectivity issues. This role requires 2+ years in a help desk environment, strong communication, and the ability to work independently while coordinating with HR for onboarding and offboarding.

The company offers market-competitive compensation and a comprehensive benefits package, with remote-friendly options and opportunities for

Qualifikationen

• 2+ years of IT help desk or desktop support experience.
• Hands-on with Microsoft 365 and Entra ID administration.
• Proficient in Outlook, Teams, OneDrive, SharePoint, and Windows 10/11 support.
• Experience with Active Directory and basic network concepts (DNS, DHCP, VPN, Wi‑Fi).
• Familiar with IT ticketing systems and documenting solutions.
• Strong written and verbal communication; able to explain tech to non-technical users.

Aufgaben

• Provide Level 1–2 IT support via ticketing, email, chat, and phone.
• Support VPN, Wi‑Fi, DNS, DHCP, printing, and Office apps.
• Manage Microsoft 365 accounts, Entra ID, groups, licenses, MFA.
• Assist onboarding/offboarding with HR and managers.
• Prepare devices and support Intune/Endpoint Manager administration.
• Create user guides and SOPs; contribute to IT projects.

Kenntnisse

Microsoft 365

Entra ID

Outlook

Teams

OneDrive

SharePoint

Windows 10/11

Active Directory

DNS/DHCP

VPN

Wi-Fi

TCP/IP

IT ticketing

Communication

Remote work

Tools

Intune

Endpoint Manager

PowerShell

Jobbeschreibung

Contour Software Pvt Ltd in Islamabad is seeking an IT Support Engineer to deliver IT help desk support, manage Microsoft 365 services, and troubleshoot connectivity issues. This role requires 2+ years in a help desk environment, strong communication, and the ability to work independently while coordinating with HR for onboarding and offboarding.

The company offers market-competitive compensation and a comprehensive benefits package, with remote-friendly options and opportunities for