Software Developer Support

Contour Software Pvt Ltd; Islamabad Capital Territory; On-site; PKR 1,339,000 - 2,232,000; Full time

Benefits offered by this job

Market-leading Salary

Medical Coverage – Self & Dependents

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan

Life Benefit

Child Care Facility

Company Provided Lunch/Dinner

Professional Development Budget

Recreational area for in-house games

On-shore training opportunities

Friendly work environment

Leave Encashment

Job summary

Contour Software Pvt Ltd is seeking a Software Engineer (Technical Support) to ensure the smooth operation of Perseus Payments. You will identify and resolve production issues, collaborate with multiple departments, and support technical integrations.

The role requires C# and .NET Core proficiency, RESTful service design, and Azure cloud experience. Responsibilities include root-cause analysis, documentation, and improving production-support processes.

Qualifications

• Experience working with relational databases, querying and development (prefer SQL Server).
• Experience designing, developing, and consuming RESTful services.
• Proficiency in C# and .NET Core framework.
• Cloud-native development with Microsoft Azure.
• Ability to create and maintain documentation for production issues and integrations.
• Experience troubleshooting and resolving complex technical issues; root cause analysis.
• Ability to collaborate with cross-functional teams and stakeholders.
• Strong communication and customer-service orientation.
• Adaptable in a dynamic environment with changing priorities.

Responsibilities

• Monitor and troubleshoot production issues, ensuring system health and performance.
• Perform root cause analysis to prevent future issues.
• Collaborate with development, business analysts, and IT to resolve incidents.
• Support and maintain technical integrations with other systems.
• Create and maintain documentation for production issues, resolutions, and integration processes.
• Respond to critical production issues.
• Propose and implement process improvements for production support efficiency.
• Write code to fix bugs as needed.

Skills

C# & .NET

RESTful services

Azure

Relational DB

SQL Server

Documentation

Root cause analysis

Troubleshooting

Communication

Collaboration

Stress management

Problem solving

Education

B.S. or higher in CIS, MIS, CS

Tools

Microsoft SQL Server

Azure

Job description

Job Description:

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

Division

Our product Perseus Payments provides integrated payments services to businesses and software providers. We integrate with software systems to offer a streamlined payment experience. We're seeking a dedicated Software Engineer (Technical Support) to ensure the smooth operation of our systems by identifying and resolving production issues, collaborating with various departments, and supporting technical integrations.

Timing : 7pm PKT to 4am PKT

Responsibilities

• Monitor and troubleshoot production issues, ensuring system health and performance.
• Perform root cause analysis to prevent future issues.
• Collaborate with development, business analysts, and other IT professionals to resolve incidents.
• Support and maintain technical integrations with other systems.
• Create and maintain documentation for production issues, resolutions, and integration processes.
• Respond to critical production issues.
• Propose and implement process improvements for production support efficiency.
• Write code to fix bugs whenever required.

Requirements

• Working with data in a relational database (querying and development), preference for Microsoft SQL Server.
• Experience designing, developing, and consuming RESTful services.
• Proficiency in C# and .NET Core Framework.
• Experience in cloud-native development using Microsoft Azure.
• Ability to create and maintain documentation for production issues, resolutions, and integration processes.
• Experience troubleshooting and resolving complex technical issues.
• Root cause analysis.
• Collaborating with cross-functional teams.
• Providing technical guidance to stakeholders.
• Strong problem-solving, critical thinking, and communication skills.
• Ability to work in a dynamic environment with changing priorities.
• Stress management in high-pressure situations.
• Emphasis on customer service.

Education/Experience:

B.S. or higher in CIS, MIS, CS, or related field.

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.