Remote-Eligible GTM Ops & Process Excellence Lead

ITC WORLDWIDE; Karachi Division; On-site; PKR 1,800,000 - 2,900,000; Full time

Job summary

ITC WORLDWIDE is seeking an experienced Business Process Operations Analyst (GTM Planning) to drive operational excellence across sales, partner, revenue, and business process initiatives. The role combines business analysis with sales operations, reporting, and Microsoft ecosystem expertise.

You will collaborate with Sales, Marketing, Revenue Operations, Customer Success, Delivery, and Partner teams to optimize performance through data-driven decision making, process automation, and governance.

Qualifications

• 5+ years of GTM Planning experience.
• 5+ years of Sales Operations, Revenue Operations, or Business Operations experience.
• 5+ years of Business Process Design and Process Improvement experience.
• 5+ years of Business Systems Requirements Gathering and Analysis.
• Experience supporting executive-level reporting and operational planning.
• Experience working within Microsoft-centric environments.

Responsibilities

• Support GTM planning cycles, territory planning, capacity planning, and pipeline management models.
• Analyze sales productivity metrics and identify optimization opportunities.
• Collaborate with Revenue Operations to improve forecasting accuracy and pipeline visibility.
• Design and document standardized operating procedures and lead process improvement initiatives.
• Develop and maintain Power BI dashboards and KPI scorecards for multiple teams.

Skills

Power BI

Sales Operations

Revenue Operations

Business Analysis

Process Improvement

Stakeholder Management

Root Cause Analysis

Tools

Jira Service Management

Microsoft Dynamics 365

Microsoft Visio

Microsoft Excel

Job description

ITC WORLDWIDE is seeking an experienced Business Process Operations Analyst (GTM Planning) to drive operational excellence across sales, partner, revenue, and business process initiatives. The role combines business analysis with sales operations, reporting, and Microsoft ecosystem expertise.

You will collaborate with Sales, Marketing, Revenue Operations, Customer Success, Delivery, and Partner teams to optimize performance through data-driven decision making, process automation, and governance.