GTM & Revenue Ops Architect (Process & Analytics)

ITC WORLDWIDE; Karachi Division; On-site; PKR 25,034,770 - 36,161,335; Full time

Benefits offered by this job

WFH option

ITC field office availability

Job summary

ITC WORLDWIDE is seeking an experienced Business Process Operations Analyst (GTM Planning) to drive operational excellence across sales, partner, revenue, and business process initiatives. The role combines business analysis, sales operations, reporting, and Microsoft ecosystem expertise.

The position supports strategic Go-To-Market (GTM) initiatives by designing scalable business processes, developing operational reporting, improving sales and partner workflows, and guiding cross-functional

Qualifications

• 5+ years of GTM Planning experience.
• 5+ years in Sales/Revenue/Business Operations.
• 5+ years of Business Process Design and Improvement.
• 5+ years of Business Systems Requirements Gathering and Analysis.
• Experience supporting executive-level reporting and operational planning.

Responsibilities

• Support annual and quarterly GTM planning cycles.
• Develop territory planning, account coverage, capacity planning, and pipeline management models.
• Analyze sales productivity metrics and identify opportunities for optimization.
• Partner with Revenue Operations leadership to improve forecasting accuracy and pipeline visibility.
• Create operational frameworks that support scalable sales growth.
• Map current-state and future-state business processes using Visio.
• Conduct process reviews and identify bottlenecks, inefficiencies, and automation opportunities.
• Lead business process improvement initiatives across sales and partner organizations.
• Ensure alignment of business processes with strategic objectives.
• Gather, document, and validate business requirements.
• Translate business requirements into functional specifications and user stories.
• Facilitate stakeholder workshops and requirements discovery sessions.
• Evaluate impacts of process and system changes.
• Develop business cases and implementation recommendations.
• Develop and maintain executive reporting dashboards.
• Create Power BI dashboards to support leadership decision making.
• Build KPI scorecards for Sales, Marketing, Partner Development, and Operations teams.
• Perform trend analysis and operational performance reviews.
• Present findings and recommendations to senior leadership.
• Support reporting and analytics within Dynamics 365.
• Analyze CRM data quality, process utilization, and pipeline effectiveness.
• Partner with technical teams to improve CRM adoption and data governance.
• Support business process automation initiatives across the Microsoft technology stack.
• Manage workflows and reporting within Jira Service Management.
• Facilitate project tracking and operational governance.
• Support project documentation and stakeholder communications.
• Collaborate with PMO and technical teams on process improvements.
• Support partner planning, partner performance management, and co-sell initiatives.
• Develop reporting and operational frameworks for channel partner programs.
• Collaborate with internal stakeholders to optimize partner engagement models.
• Monitor partner-related KPIs and business outcomes.

Skills

GTM Planning

Sales Operations

Revenue Operations

Business Process Design

Stakeholder Management

Root Cause Analysis

Process Mapping

Workflow Analysis

BRD Creation

User Story Development

Tools

Power BI

Dynamics 365

Jira Service Management

Microsoft Excel

Visio

Job description

ITC WORLDWIDE is seeking an experienced Business Process Operations Analyst (GTM Planning) to drive operational excellence across sales, partner, revenue, and business process initiatives. The role combines business analysis, sales operations, reporting, and Microsoft ecosystem expertise.

The position supports strategic Go-To-Market (GTM) initiatives by designing scalable business processes, developing operational reporting, improving sales and partner workflows, and guiding cross-functional