Remote Online Consultant - Customer Experience Pro

BrightMark GmbH; Khanpur; On-site; PKR 4,235,029 - 5,072,727; Full time

Job summary

BrightMark GmbH is seeking an Online Consultant to join our team in Khanpur. This is a remote role requiring you to work from home with your own visa, handling inquiries and guiding customers through purchases.

You will respond to inquiries via email, chat, and social media, provide product information, resolve issues, and maintain CRM records while collaborating with colleagues to enhance customer experience.

Qualifications

• Proven experience as an online consultant or similar role.
• Excellent English communication skills; additional languages a plus.
• Strong problem-solving abilities and quick thinking.
• Familiarity with online platforms (email, chat, social media) and CRM.
• Ability to multitask and manage time in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat or social media.
• Provide accurate information about products or services to customers.
• Guide customers through the purchasing process and assist with technical issues.
• Handle and resolve complaints in a timely, positive manner.
• Build sustainable relationships by understanding customer needs and preferences.
• Keep accurate records of interactions using our CRM system.
• Collaborate with team members to improve overall customer experience.

Skills

Online consulting

English proficiency

Problem solving

Multitasking

CRM familiarity

Job description

BrightMark GmbH is seeking an Online Consultant to join our team in Khanpur. This is a remote role requiring you to work from home with your own visa, handling inquiries and guiding customers through purchases.

You will respond to inquiries via email, chat, and social media, provide product information, resolve issues, and maintain CRM records while collaborating with colleagues to enhance customer experience.