Customer Care Intern

Fortray Global Services Ltd; Islamabad; On-site; PKR 223,200 - 334,800; Full time

Job summary

Fortray Global Services Ltd is seeking a Customer Care Intern to join their fully remote team in Islamabad. The role entails responding to customer queries, assisting customers in using features, and updating the CRM with relevant information. This 6-month trainee program offers a stipend during training, with the potential for permanent employment. We are looking for recent graduates with a Bachelor’s degree in Marketing, Communications, or a related field. Strong communication and multitasking skills are essential.

Qualifications

• Recent graduate with a relevant Bachelor's degree.
• Familiarity with the industry is a plus.
• Effective communication and problem-solving skills required.

Responsibilities

• Respond to customer/client queries via phone, email, or chat.
• Identify customer needs and assist with features.
• Update internal databases / CRM with technical issues.

Skills

Excellent communication skills

Problem-solving skills

Multitasking abilities

Patience

Education

Bachelor’s degree in Marketing, Communications, Business, or a related field

Job description

Job Title

Customer Care Intern

Location

Fully Remote – Must have 2‑3 hour backup, 22‑24” monitor with HDMI cable, table, chair, and quiet place to work.

Program Details

This is a 6‑month trainee program with the potential for a permanent position. A monthly stipend will be provided during the training period.

Timings

• Monday to Friday: 9 AM to 6 PM BST
• Saturday: 10 AM to 3 PM BST

Responsibilities

• Respond to customer/client queries in a timely and accurate way via phone, email, or chat.
• Identify customer/client needs and help users use specific features.
• Update internal databases / CRM with information about technical issues and useful discussions with customers.
• Monitor customer complaints on social media and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Gather customer feedback and share with the Product, Sales and Marketing teams.
• Assist in training junior Customer Support Representatives.
• Update CRM (change current course to completed modules).
• Handle complicated queries that are not resolved by the first contact person.

Required Knowledge, Skills, or Abilities

• Recent graduate with a Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Familiarity with the industry is a plus.
• Excellent communication and problem‑solving skills.
• Multitasking abilities.
• Patience when handling tough cases.