Remote Customer Support Specialist

TalentPop App; Pakistan; Remote; PKR 5,713,000 - 9,522,000; Full time

Benefits offered by this job

Paid time off

Health and dental insurance stipend

Permanent remote work setup

Job summary

TalentPop App is building its own customer support team and seeks a Customer Service Specialist who enjoys helping people and takes pride in making every interaction a good one. This is a fully remote, hourly position paid in USD during US business hours.

You will respond to inquiries via email, live chat, phone, and social media; assist with orders, returns, and product questions; escalate complex issues; and contribute to a friendly, solutions-oriented support culture.

Qualifications

• 1+ year of remote customer service experience.
• Clear and confident English communication, written and verbal.

Responsibilities

• Respond to customer inquiries through email, live chat, phone, and social media.
• Assist customers with orders, shipping, returns, and product questions.
• Provide friendly, professional, and solutions-oriented support.
• Escalate complex issues to the appropriate internal team.

Skills

English communication

Remote customer service

Independent work

Tools

Gorgias

Zendesk

Shopify

Job description

TalentPop App is building its own customer support team and seeks a Customer Service Specialist who enjoys helping people and takes pride in making every interaction a good one. This is a fully remote, hourly position paid in USD during US business hours.

You will respond to inquiries via email, live chat, phone, and social media; assist with orders, returns, and product questions; escalate complex issues; and contribute to a friendly, solutions-oriented support culture.