Product Support Specialist: Fast Frontline Help

AutoLeap Inc.

Pakistan

Remoto

PKR 8.294.000 - 14.929.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

AutoLeap Inc. is seeking a Product Support Specialist to provide best-in-class front-line support to customers via live chat and calls. You will ensure timely responses and resolutions while building strong customer relationships.

You will escalate bugs and feature requests to Product and Engineering, troubleshoot issues, and act as an ambassador for AutoLeap, helping customers grow their businesses. Note: you will be required to work during North American work days and hours.

Competenze

Excellent written English communication skills.
Strong academics from a top undergraduate program.
1 - 3 years experience in technical support at a relevant technology company.
Proven track record of past success and role progression.
A knack for understanding and solving technical issues.
Ability to multitask and prioritize between competing tasks.
A passion for helping customers.

Mansioni

Deliver best-in-class front-line support to our customers via live chat and calls.
Ensure timely responses and resolutions on all customer enquiries.
Escalate bugs and feature requests to the Product and Engineering teams as appropriate.
Troubleshoot and properly action customer enquiries.
Be an ambassador for AutoLeap and cultivate strong customer relationships.